Joe Caballero
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at PIH Health Hospital - Whittier. Skilled in medical equipment operation and adept in critical thinking, I excel in fast-paced environments, significantly improving service delivery. My professionalism and patient-focused care have consistently boosted company reputations and client satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Medical Transportation Driver
PIH Health Hospital - Whittier
03.2024 - 05.2024
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Spanish.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Transportation Driver
Wheels America
09.2023 - 02.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Checked in with dispatch service and updated with current location.
Store Manager
Tokyo Japanese Lifestyle
02.2022 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Restaurant Waiter
Olive Garden Restaurant
12.2021 - 02.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Restaurant Busser
Lucille's Smokehouse BBQ
03.2021 - 02.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
Sales Associate
Journeys Shoe Store
12.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Fulfillment (seasonal)
Target
11.2018 - 02.2019
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
Sales Associate
Hot Topic
06.2016 - 05.2018
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2018
Skills
- Customer Service-Oriented
- Critical thinking abilities
- Professionalism and Courtesy
- Adaptive Decision Making
- Record keeping proficiency
- Medical Equipment Operation
- Complex Problem-Solving
- Patient-focused care
- Medical Documentation
- Strong Navigation Skills
- Team player attitude
- Verbal and written communication
Timeline
Medical Transportation Driver
PIH Health Hospital - Whittier
03.2024 - 05.2024
Transportation Driver
Wheels America
09.2023 - 02.2024
Store Manager
Tokyo Japanese Lifestyle
02.2022 - 02.2024
Restaurant Waiter
Olive Garden Restaurant
12.2021 - 02.2022
Restaurant Busser
Lucille's Smokehouse BBQ
03.2021 - 02.2022
Sales Associate
Journeys Shoe Store
12.2019 - 03.2021
Fulfillment (seasonal)
Target
11.2018 - 02.2019
Sales Associate
Hot Topic
06.2016 - 05.2018
High School Diploma -
Montebello High School