Joe Caez
Lebanon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with managing daily store operations and team coordination. Utilizes effective communication and problem-solving to enhance customer experience. Knowledge of inventory management and staff training to ensure smooth store functionality.
Overview
16
16
years of professional experience
Work History
Assistant Store Leader
Kroger
01.2025 - Current
- Lead weekly leadership meetings with department heads to collaboratively translate company-wide updates into actionable strategies, driving execution on key merchandising and operational priorities.
- Built relationships with 200+ team members at my location to encourage willingness to address concerns and issues.
- Facilitated daily team huddles to proactively address operational concerns and align on strategic priorities for the day.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Store Manager
Walgreens
06.2019 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
General Manager
RaceTrac Petroleum Inc.
01.2014 - 03.2019
- Trained, coached and mentored staff to ensure smooth operation of any and all policies and procedures.
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol. Then was responsible for investigating when audits were out of compliance.
- Discovered areas of improvement by generating weekly averages of operational and sales reports.
- Managed, trained and motivated Co-manager and Entry-level managers to continuously improve knowledge and abilities in Racetrac operations.
- Encouraged collaboration between team members to help everyone achieve profit and performance goals.
- Processed payroll for over 15 employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained organized, safe and clean gas station facility to keep productivity high and maximize customer satisfaction.
Shift Lead
Walgreens
01.2010 - 01.2017
- Assisted many customers everyday by answering questions, responding to inquiries and handling telephone requests.
- Directed training and retraining of employees to boost performance and enhance business results.
- Reduced risk by ensuring safety compliance adherence.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Education
High School Diploma -
Hoke County High School
Raeford, NC01.2008
Skills
- Coaching and mentoring
- Team management
- Store operations
- Organization and Time Management
- Data Entry
- Manage Budgets
- Inventory management
- Staff training/development
- Customer service-oriented
- Verbal and written communication
- Operations Management
- Customer service
- Consistently meet goals
- Business Planning
Timeline
Assistant Store Leader
Kroger
01.2025 - Current
Store Manager
Walgreens
06.2019 - 03.2024
General Manager
RaceTrac Petroleum Inc.
01.2014 - 03.2019
Shift Lead
Walgreens
01.2010 - 01.2017
High School Diploma -
Hoke County High School
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