Joseph Carfano
Madison,NJ
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Versatile Assistant General Manager with 5 years of experience overseeing daily camp operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Future Stars Sports Academy
06.2020 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Coach
Madison Jr Football
08.2015 - Current
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
- Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
- Offered constructive feedback to clients to help reach goals.
Pizza Delivery Driver
Roccos Pizza
11.2020 - 08.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Volunteer
Madison Jr Lacrosse
02.2019 - 07.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Farm Hand
The Farm At Green Village
11.2021 - 03.2022
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
Sunday School Teacher's Assistant
Saint Vincent Martyr Church
01.2016 - 12.2019
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Encouraged class participation to build student confidence and interest in church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Offered guidance and support to help students navigate challenges and succeed academically.
Education
High School Diploma -
Madison High Scool
Madison, NJ06.2022
Skills
- Employee Scheduling
- Business Operations Knowledge
- Team Leadership Expertise
- Business Development
- Operations Management
- Hiring and Recruitment
- Strategic Planning Skill
- Staff Management
- Operations Oversight
- Resource Allocation
- Customer Relationship Management (CRM)
- Customer Retention
- Inventory Control
- Process Improvements
Timeline
Farm Hand
The Farm At Green Village
11.2021 - 03.2022
Pizza Delivery Driver
Roccos Pizza
11.2020 - 08.2022
Assistant General Manager
Future Stars Sports Academy
06.2020 - Current
Volunteer
Madison Jr Lacrosse
02.2019 - 07.2022
Sunday School Teacher's Assistant
Saint Vincent Martyr Church
01.2016 - 12.2019
Coach
Madison Jr Football
08.2015 - Current
High School Diploma -
Madison High Scool
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