JOE CHAVEZ
San Jose,CA
Summary
Results-driven Facilities Management (FM) professional with over 18 years of experience in cross-organizational collaboration within fast-paced, results-oriented business environments. Proven track record of success through strong business acumen, executive relations, team direction, creative collaboration, and profit and loss reconciliation. Skilled in managing people, events, operations, facility maintenance, national portfolio management, and capital projects. Demonstrated ability to serve as a point of contact with governmental entities and outside vendors. Exceptional organizational skills and leadership, adept at overseeing business portfolio functions to achieve client success while adhering to financial commitments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Client Services
C&W Services
01.2024 - Current
- Oversee a portfolio of 12 clients throughout the western United states
- Develop and implement client service strategies to meet client needs and expectations
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner
- Collaborate with internal teams to ensure effective delivery of services and solutions to clients
- Monitor and evaluate client satisfaction levels and identify opportunities for improvement
- Lead client meetings, presentations, and reviews to discuss performance, progress, and future plans
- Manage client contracts, agreements, and renewals, ensuring compliance and accuracy
- Provide leadership and guidance to a team of client services professionals, fostering a culture of excellence and collaboration
- Stay informed about industry trends, best practices, and competitive landscape to inform client service strategies and initiatives
- Created training programs designed to enhance employees'' skills in critical areas such as customer relationship management, conflict resolution, and time management.
- Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Established performance metrics for evaluating team success, promoting a culture of accountability among staff members while also recognizing exceptional achievements.
- Identified potential risks associated with client engagements early on, enabling proactive measures to mitigate negative impacts on project outcomes effectively.
- Managed a diverse portfolio of clients, ensuring timely delivery of high-quality services tailored to individual needs.
General Manager of Facilities Operations
ARAMARK
01.2022 - 01.2024
- Lead facilities department overseeing hard and soft services, maintenance, grounds, and custodial services
- Manage full P&L responsibility and control assets with operating revenue
- Develop and manage capital plans, oversee vendor selection, and project management
- Foster a culture of safety excellence and empower team members
- Establish and maintain effective client relationships
- Ensure compliance with regulations and standards
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
National Director of Events & Operations
ABM
01.2019 - 01.2022
- Plan, coordinate, and execute events ranging from small corporate events to full stadium events
- Establish key performance indicators and monitor data analysis
- Develop financial plans, mentor staff, and drive continuous improvement
- Maintain client relationships and ensure SLA's & KPI's are achieved
- Navigated complex regulatory environments to ensure compliance with all applicable laws and industry standards.
- Reduced operational costs through diligent expense tracking and identification of areas for improvement or consolidation.
- Strengthened relationships with key stakeholders, facilitating collaboration and fostering a productive work environment.
- Managed cross-functional teams for the successful completion of high-profile projects, resulting in enhanced efficiency and cost savings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
VP of Facility Operations and Capital Planning
AEG/SMG
01.2008 - 01.2019
- Direct operational and budgetary activities of facilities and event services
- Oversee maintenance, fleet management, office services, and capital projects
- Coordinate with departments, tenants, and vendors to ensure operational needs are met
- Ensure compliance with regulatory requirements and manage financial reporting
Facilities Engineer III
Qualcomm
01.2002 - 01.2008
- Assign and schedule work tasks for facility technicians, evaluate performances, and coordinate preventive maintenance
- Coordinate repairs and projects, manage maintenance logs and budgets
- Instruct team on hazardous materials disposal and ensure compliance with procedures
Education
Mission City
Santa Clara, CASkills
- Contract Negotiations
- Budget Management
- Department Head
- People Management
- Project Management
- Procedural Systems Management
- Mechanical Aptitude
- Proficient in Oral & Written Communication
- Microsoft Suite
- Google Suite
- International Shipping
- ZenDesk
- Staff Motivation and Relationship Building
- Problem Solving/Analysis
- Customer Focus
- Multi-Tasking and Analytical Skills
- Financial Management
- Leadership
- Relationship Management
- Adaptability to Change
- Team Orientation
- Vendor Management
- Equipment Maintenance
- OSHA Compliance
Accomplishments
- Secured government accounts, overseeing contract acquisition and successful implementation.
- Landed a high-profile music icon as a client, establishing and maintaining excellent service standards.
- Submitted a competitive bid for a local NFL team, advancing to the final selection round and launching the account with a high-performing team.
- Managed multiple accounts requiring cleanroom expertise, ensuring compliance with industry codes and regulations.Collaborated with team of 500+ in the development and implementation of Superbowl 2022 @ SOFI Stadium.
- Achieved FMP
- 6 NBA Finals runs with the Golden State Warriors
- 2 MLB ACLS runs with the Oakland A’s
- Various concerts & corporate events
- Simulcast concerts with BTS
Accomplishments
Majorevents
- 6 NBA Finals runs with the Golden State Warriors
- 2 MLB ACLS runs with the Oakland A's
- 1 Super Bowl with the Los Angeles Rams
- Various concerts & corporate events
- Simulcast concerts with BTS
Certification
- OSHA Certified
- IFMA FMP
- LEED Green Fellow
Languages
Spanish
Native or Bilingual
Timeline
Director, Client Services
C&W Services
01.2024 - Current
General Manager of Facilities Operations
ARAMARK
01.2022 - 01.2024
National Director of Events & Operations
ABM
01.2019 - 01.2022
VP of Facility Operations and Capital Planning
AEG/SMG
01.2008 - 01.2019
Facilities Engineer III
Qualcomm
01.2002 - 01.2008
- OSHA Certified
- IFMA FMP
- LEED Green Fellow
Mission City
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