Joe Clark
Fayetteville
Summary
Dynamic Culinary Specialist with a proven track record at Olive Garden, excelling in quality control and staff training. Enhanced operational efficiency and reduced waste through effective inventory management. Known for fostering teamwork and delivering exceptional customer service, consistently elevating dining experiences and mentoring junior staff for professional growth.
Overview
12
12
years of professional experience
Work History
Culinary Specialist
Olive Garden
09.2024 - Current
- Prepared and presented high-quality dishes according to Olive Garden's standards.
- Collaborated with kitchen staff to maintain efficient food production processes.
- Ensured compliance with health and safety regulations in food handling and preparation.
- Assisted in menu planning, contributing to seasonal offerings and promotions.
- Trained new team members on culinary techniques and restaurant procedures.
- Implemented inventory management practices to reduce waste and optimize resources.
- Conducted quality checks on ingredients and finished dishes for consistency and taste.
- Participated in team meetings to discuss operational improvements and customer feedback.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Inspected deliveries for accuracy and safety.
- Minimized wait times for customers during peak hours by quickly adapting to changing demands within the kitchen environment.
- Developed strong relationships with vendors, ensuring consistent delivery of fresh, high-quality ingredients.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Improved recipe consistency by standardizing measurements and documenting preparation methods for each dish.
- Managed efficient preparation of catered events by coordinating logistics, menu planning, ingredient sourcing, staffing needs, and serving arrangements.
Manager
Papa Johns
02.2014 - 11.2022
- Oversaw daily operations to enhance team performance and customer satisfaction.
- Implemented training programs to improve staff efficiency and service quality.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Developed promotional strategies to increase brand visibility and customer engagement.
- Mentored team members, fostering a collaborative work environment and skill development.
- Established key performance indicators to monitor team effectiveness and operational success.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Porter
Harley Davidson
12.2019 - 03.2021
- Assisted customers with vehicle loading and unloading, ensuring a smooth service experience.
- Maintained cleanliness of showroom and service areas, enhancing overall customer satisfaction.
- Collaborated with team members to organize inventory efficiently, improving workflow.
- Conducted routine equipment checks, maintaining operational readiness of tools and vehicles.
- Responded promptly to customer inquiries, providing detailed product information and support.
- Supported sales staff by preparing vehicles for display and demonstration, showcasing product features effectively.
- Implemented safety protocols during vehicle handling, contributing to a secure workplace environment.
- Participated in team meetings to discuss improvements in service delivery and operational efficiency.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Education
High School Diploma -
South View High School
Hope Mills, NC02.2013
Skills
Culinary preparation
Timeline
Culinary Specialist
Olive Garden
09.2024 - Current
Porter
Harley Davidson
12.2019 - 03.2021
Manager
Papa Johns
02.2014 - 11.2022
High School Diploma -
South View High School