Joe Cloughley
Prairie Village
Summary
Diligent General Manager with a proven track record at Rosedale Auto Sales, excelling in operations management and customer relations. A detail-oriented team player, I effectively trained staff, boosting productivity and service quality while resolving unique business challenges. I have managed hundreds of thousands of dollars in inventory and have extensive experience assessing risk through evaluating and purchasing thousands of used vehicles during my career. I have a passion for electric vehicles and clean energy and want to help grow this industry.
Overview
13
13
years of professional experience
Work History
General Manager
Rosedale Auto Sales
10.2021 - Current
- Retained many responsibilities from Inventory Manager role
- Oversaw daily operations to ensure optimal performance and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Dealt directly with customers - before & during sale to ensure the deal happens smoothly, after sale to retain customer relationships
- Trained and led staff, improving team productivity and service quality.
Inventory Manager
Rosedale Auto Sales
12.2018 - 09.2021
- Retained may responsibilities from Inventory Assistant role
- Located and purchased vehicles for dealership inventory
- Oversaw reconditioning process, ensuring all vehicles were inspected, any issues/damages repaired, and vehicles were ready for retail sale
- Managed floorplan/line of credit, minimized holding costs and ensured all financial obligations were met in a timely manner
Inventory Assistant
Rosedale Auto Sales
05.2017 - 11.2018
- Conducted market research & attended auction to assist in buying vehicles for dealership inventory
- Managed website & social media vehicle postings
- Assisted in vehicle reconditioning - tracking vehicle costs, overseeing inspections, communicating with shops, ordering parts
Detail & Lot Assistant
Rosedale Auto Sales
04.2013 - 04.2018
- Managed vehicle inventory, ensuring accurate placement and organization on the lot.
- Assisted customers by providing detailed information about vehicle features and availability.
- Coordinated vehicle delivery schedules to optimize operational efficiency and customer satisfaction.
- Completed full vehicle details & conducted regular inspections of vehicles for cleanliness and readiness for sale.
Education
Bachelor of Science - Business Administration
University of Kansas
Lawrence, KS12-2018
Skills
- Problem resolution - working in small business, there is always a problem unique to you/your company I have developed this skill from repeated situations facing an unfamiliar problem and being forced to work through it and find a solution step-by-step
- Operations management - I am proficient at keeping an operation running smoothly through minimizing inefficiencies and trusting & empowering each member of the operation to perform their role properly
- Team player - I thrive in team environments by being selfless, willing to educate others on what I know, and always willing to learn from my peers
- Detail-oriented - I notice and understand the importance of the little things in every aspect of business - products, systems, customer experience, etc
- Customer relations - I think my best skill is my ability to communicate in a concise, respectful, down-to-earth manner I have many testimonials from previous customers who were extremely satisfied after working with me
Timeline
General Manager
Rosedale Auto Sales
10.2021 - Current
Inventory Manager
Rosedale Auto Sales
12.2018 - 09.2021
Inventory Assistant
Rosedale Auto Sales
05.2017 - 11.2018
Detail & Lot Assistant
Rosedale Auto Sales
04.2013 - 04.2018
Bachelor of Science - Business Administration
University of Kansas