Joe Cloughley
Prairie Village
Summary
Diligent General Manager with a proven track record at Rosedale Auto Sales, excelling in operations management and customer relations. A detail-oriented team player, I effectively trained staff, boosting productivity and service quality while resolving unique business challenges. I have managed hundreds of thousands of dollars in inventory and have extensive experience assessing risk through evaluating and purchasing thousands of used vehicles during my career. I have a passion for electric vehicles and clean energy and want to help grow this industry.
Overview
13
13
years of professional experience
Work History
General Manager
Rosedale Auto Sales
Kansas City, KS
10.2021 - Current
- Retained many responsibilities from Inventory Manager role
- Oversaw daily operations to ensure optimal performance and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Dealt directly with customers - before & during sale to ensure the deal happens smoothly, after sale to retain customer relationships
- Trained and led staff, improving team productivity and service quality.
Inventory Manager
Rosedale Auto Sales
Kansas City, KS
12.2018 - 09.2021
- Retained may responsibilities from Inventory Assistant role
- Located and purchased vehicles for dealership inventory
- Oversaw reconditioning process, ensuring all vehicles were inspected, any issues/damages repaired, and vehicles were ready for retail sale
- Managed floorplan/line of credit, minimized holding costs and ensured all financial obligations were met in a timely manner
Inventory Assistant
Rosedale Auto Sales
Kansas City, KS
05.2017 - 11.2018
- Conducted market research & attended auction to assist in buying vehicles for dealership inventory
- Managed website & social media vehicle postings
- Assisted in vehicle reconditioning - tracking vehicle costs, overseeing inspections, communicating with shops, ordering parts
Detail & Lot Assistant
Rosedale Auto Sales
Kansas City, KS
04.2013 - 04.2018
- Managed vehicle inventory, ensuring accurate placement and organization on the lot.
- Assisted customers by providing detailed information about vehicle features and availability.
- Coordinated vehicle delivery schedules to optimize operational efficiency and customer satisfaction.
- Completed full vehicle details & conducted regular inspections of vehicles for cleanliness and readiness for sale.
Education
Bachelor of Science - Business Administration
University of Kansas
Lawrence, KS12-2018
Skills
- Problem resolution - working in small business, there is always a problem unique to you/your company I have developed this skill from repeated situations facing an unfamiliar problem and being forced to work through it and find a solution step-by-step
- Operations management - I am proficient at keeping an operation running smoothly through minimizing inefficiencies and trusting & empowering each member of the operation to perform their role properly
- Team player - I thrive in team environments by being selfless, willing to educate others on what I know, and always willing to learn from my peers
- Detail-oriented - I notice and understand the importance of the little things in every aspect of business - products, systems, customer experience, etc
- Customer relations - I think my best skill is my ability to communicate in a concise, respectful, down-to-earth manner I have many testimonials from previous customers who were extremely satisfied after working with me
Timeline
General Manager
Rosedale Auto Sales
10.2021 - Current
Inventory Manager
Rosedale Auto Sales
12.2018 - 09.2021
Inventory Assistant
Rosedale Auto Sales
05.2017 - 11.2018
Detail & Lot Assistant
Rosedale Auto Sales
04.2013 - 04.2018
Bachelor of Science - Business Administration
University of Kansas