Joe Collier
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Credit Analyst
Ovation Credit Services Inc.
Charlotte, NC
06.2022 - Current
- Analyzed credit scores to determine borrowers' creditworthiness. Managed over 30 customer calls per day.
- Improved understanding of financial statements, which helped in assessing risk.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
SMALL BUSINESS RETENTION CONSULTANT
Spectrum
Charlotte, NC
09.2019 - 05.2022
- Gathering information for analysis and resolving customer complaints, Managed over 40 clients per day
- Built and repaired relationships for company, by providing customized solutions
- Negotiated contracts on behalf of company, coordinated installs for new services and upgrades
- Implemented business intelligence solutions to increase operational efficiency.
SALE aND RETENTION CONSULTANT
ATT
Charlotte, NC
11.2008 - 01.2019
- Introduced new products to customers and upgraded services, managed over 40 calls per day.
- Team lead , provided support for co-workers and management
- Worked to retain customer loyalty, identified concerns and needs of consumers, and formulated customized solutions to ensure resolution
- Proved successful working within tight deadlines and fast-paced environment.
Education
Bachelor of Arts - Liberal Studies
Rutgers University of New Jersey
New Brunswick, NJ2002
Skills
- 15 plus years of sales, customer service and retention Business acumen, able to improve client
- Relations , negotiate contracts, and solve problems Computer proficiency and organizational skills,
- Credit Risk Analysis
- Credit Programs
- Able to multitask, and call center experience Communication skills, effective listening skills, and
- Maintaining high level of customer satisfaction
Additional Information
- Awards , Recognized as top performer at ATT / Pinnacle recipient which rewards top 2% of company.
Timeline
Credit Analyst
Ovation Credit Services Inc.
06.2022 - Current
SMALL BUSINESS RETENTION CONSULTANT
Spectrum
09.2019 - 05.2022
SALE aND RETENTION CONSULTANT
ATT
11.2008 - 01.2019
Bachelor of Arts - Liberal Studies
Rutgers University of New Jersey
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