Joe Cordell

• Supervised 5 inside sales reps, managed daily performance and provided feedback to increase productivity.
• Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
• Communicated with repeat customers to build long-term relationships.
• Lead inside sales meetings to outline projected goals and marketing campaigns.
• Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
• Monitored employee productivity and motivated team to meet daily goals.
• Facilitated implementation of new technology.
• Managed performance and salary reviews.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coached staff on strategies to enhance performance and improve customer relations.
• Supported sales team members to drive growth and development.
• Motivated sales professionals by delivering positive reinforcement and constructive feedback.
• Used video conferencing solutions to communicate and train personnel in remote offices.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Built and maintained productive relationships with customers and internal partners.
• Acted as main point of contact in matters relating to client concerns and needs.
• Developed successful customer relationships and quickly resolved service requests to increase sales.
• Renewed existing accounts by cementing trusting relationships with customers.
• Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
• Negotiated contracts and closed agreements to maximize profits.
• Sourced new opportunities to introduce products and services to potential customers.
• Motivated and worked with onboarding team members to successfully integrate new employees into organization.
• Listened to customer needs to identify and recommend best products and services.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

During the time I spent traveling with my family, I dedicated myself to accompanying my family on a transformative journey while my wife pursued her career as a travel nurse. To which, I took on the role of homeschooling our two children ensuring they received a comprehensive education that included foundational skills such as reading and writing. This period allowed us to deepen family bonds, broaden our perspectives through travel, and prioritize our children's educational development in a personalized setting. All while my wife had the opportunity to work in some of the most prestigious hospitals in the country.

• Monitor and analyze business trends across all stores within district; develop and implement plans to maximize sales and meet or exceed goals within district for all Key Performance Indicators including sales, payroll, expense control and P&L statements
• Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store Managers and staff
• Recruit, hire, retain and develop a team of Store Managers and Associates that achieves excellence in all areas of measured performance to meet or exceed company business objectives; drive business through effective scheduling and payroll and back office management
• Coach store teams to develop and maintain operational best practices in the areas of stock flow, floor presentation, asset protection, facilities maintenance, and merchandise functions (price changes, transfers, damages, etc.)
• Ensure protection of company assets by meeting or exceeding established shrinkage goals within the district
• Direct, train and supervise store teams in implementing and maintaining the highest level of presentation and visual standards consistent with the Radioshack brand
• Develop a hands-on supervision environment that emphasizes sales floor management, customer service and sales generation
• Assisting the Regional Manager with business visits and utilized conference calls to pass down information or implement changes that are needed on a daily basis
• Scheduling and overseeing new Store Manager inventories
• Established model store in Springfield, MO to provide training location for new managers, as well as testing ground for new initiatives in merchandising and store operations
• Mentored and trained countless Store Managers on business fundamentals and retail techniques
• Accountable for customizing business plans for each store, business development
• Monitored and created cash flow/trend analyses.

• Subcontracted for the Palm Springs Unified School District and Venture Unified School District
• Installed Dragonwave microwave dishes and IDF/receivers
• Conducted surveys, and point-to-point line of sight analysis
• Completed installation of wireless links
• Climbing with a safety harness to heights of a hundred and fifty feet on communication towers
• Change and upgrade dishes, align from one link to another, run LMR cable, install the fittings, and also install the Dragonwave IDF’s
• Attended IT production meeting for the Unified school districts and assisted customers with solving their network needs
• As part of the contracts with PSUSD we were one of the major cable runners for all the CAT-5 cable requirements for their computer labs, libraries, common rooms, and classrooms.