Joe Costello
Allentown,PA
Summary
Disabled Veteran with retail and customer service experience seeking a role in the Medical Marijuana Field. Proven track record of driving sales and exceeding KPIs to achieve budgeted goals. Adding value to your organization through my expertise.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Shipping Area Manager S1
Walmart Ecommerce
11.2022 - Current
- Created efficient processes to reduce damages to shipped product in return creating a fun engaging atmosphere for the associates
- Maintaining quality and safety standards on the Ship Dock and Re-pack areas by ensuring associates are trained on logistics and company policies
- Embrace change through fostering an environment that supports learning, empowerment and driving Continous Improvement
- Built strong and lasting relationships with Associates, Peers and Leaders using positive motivation, influence and collaboration
- Provided guidance on the implementation of new policies and procedures in stores.
Assistant Store Manager
Lowe's
01.2018 - 10.2021
- Responsible for the efficient functioning of multiple departments including Pro,
Lumber/Building Material,,Paint , Plumbing ,Electrical.Tools.Hardware.Inside&Outside
Lawn & Garden - Ensured adherence to Lowe's expectations for merchandise display in all areas.
- Executed People Leader tasks involving the hiring, training, coaching, and development of associates.
- Implemented interactive techniques to promote a fun and productive work atmosphere.
- Maximized performance, profitability, and flow through by closely tracking store plans and programs.
- Cultivated robust relationships with pro and DIY clientele.
- Utilized analytical skills to inform decision-making by analyzing customer, market, and competitor data.
- Achieved outstanding results in customer service by consistently garnering positive survey mentions and successfully capturing Credit Applications, Leads, and Details for Lowe's install services.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Cultivated collaborative partnerships with regional and market counterparts, along with colleagues from different store locations, promoting the dissemination of effective approaches.
Produce Manager
Wegmans Food Markets
05.2012 - 12.2017
- Responsibilities include overseeing daily operations of the Produce Department, supervising 60 employees, daily ordering of fresh product, as well as being responsible for monthly inventories and financials of the department.
- Created spreadsheets based on previous year's sales to ensure efficient ordering.
- Implemented plans through cross-merchandising to decrease department shrink from 4% to 3.6%.
- Built seasonal displays in the department to showcase in-season product.
- Passed all internal Food Safety inspections by training and coaching staff on proper food handling procedures.
- Achieved a significant increase in gross profit by creating and implementing production guides tailored to align with current business trends, leading to a rise from 25% to 34%.
- As a member of the Store's Safety team, I was an integral part of having 0 accident claims in 2016 and 2017 year to date.
- Kept employees engaged by holding daily Flavor Huddles to sample new items in the department to increase Knowledge-Based Service.
- Reported all ideas and programs to the Store Manager before implementing.
- Increased staff tenure through implementing an individualized strength approach to management and fostering a team concept
US Navy
08.1993 - 08.1998
Education
High School -
Hillsborough High School
Skills
- Relationship building and management
- Supply Chain Management
- Order Management
- Operations Management
- Controlling costs
- Database Management
Certification
CPR/AED Certified
References
Available upon request
Timeline
Shipping Area Manager S1
Walmart Ecommerce
11.2022 - Current
Assistant Store Manager
Lowe's
01.2018 - 10.2021
Produce Manager
Wegmans Food Markets
05.2012 - 12.2017
US Navy
08.1993 - 08.1998
High School -
Hillsborough High School