Summary

Skills

Work History

Education

Courses Seminars

References

Overview

JOSEPH CREIGHTON

Manager

Philadelphia,PA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

Program Development
Transportation Development
Cad Dispatching Systems
Quality Assurance
Systems Optimization
P&L Management
Contract Development
Quality Control

Strategic Planning
Revenue Growth
Vendor Management
Community Outreach
Team Leadership and Direction
Data Collection & Research
Stakeholder Communications
Program Leadership

Work History

Program Manager

Travelers Aid International

2022.08 - Current

Responsible for developing and executing customer service experience and solutions
Leverage Travelers Aid Mission for a coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Identify client needs and communicate operational progress
Adopt all PHL airport processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Increased customer satisfaction through effective communication of program goals and expectations.
Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.

Patient Transport Manager

Thomas Jefferson University Hospital

2020.03 - 2022.06

Responsible for developing and executing patient transport solutions
Reward and recognize employees
Ensure individual and all team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety standards in all operations
Identify client needs and communicate operational progress
Develop a coaching process to help the employees deliver excellent customer service
Ensure the completion and maintenance of P&L or client budget statements
Deliver client and company financial targets.
Evaluated employee performance regularly, providing constructive feedback aimed at driving continuous improvement in both individual skills and teamwork dynamics within the transport department.

Patient Transport Manager

ARAMARK

2018.08 - 2020.02

Responsible for developing and executing patient transport solutions
Leverage Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and all team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety standards in all operations
Identify client needs and communicate operational progress
Deliver and model WEST as the foundation for excellent customer service
Ensure the completion and maintenance of P&L or client budget statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
Conducted risk assessments for transportation processes to identify potential hazards or inefficiencies requiring proactive intervention or modification of established protocols.

Customer Service Supervisor

LOGISTICARE SOLOUTIONS

2015.01 - 2018.07

Supervise and support CSR’s responsible for answering the LogistiCare Ride Assist Phone Line
Troubleshoot same day customer dispute
Directly oversea, manage and train employees
Schedule and process payroll through ADP systems
Decreased the ASA with intense coaching and support
Daily Monitoring of call stats and call evaluations.
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Transportation Manager

LOGISTICARE SOLOUTIONS

2015.01 - 2018.07

Oversee the distribution of over 4,000 non-emergency medical trips to a network of contracted transportation providers daily
Ensure cost stays within budget mandates at develop ways to reduce transportation costs
Ensure contract compliance with team of road supervisor type personnel
Schedule and process payroll through ADP systems
Increased employee morale by 30% with resurrection of an employee recognition program
Restructured jobs and assignments that improved productivity.
Increased transportation efficiency by optimizing routing and scheduling processes.
Collaborated with other departments, aligning goals to improve overall company performance.
Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

Transportation Supervisor

LOGISTICARE SOLOUTIONS

2015.01 - 2016.05

Oversee the distribution of over 4,000 non-emergency medical trips to a network of contracted transportation providers daily
Ensure contract compliance with team of road supervisor type personnel
Directly oversea, manage and train employees
Schedule and process payroll through ADP systems
Increased employee morale by 30% with resurrection employee recognition program
Restructured jobs and assignments that improved productivity.

Dispatch Supervisor

FALCK PA

2014.01 - 2015.01

Prepared and scheduled all transportation routes
Prepare all employee schedules
Responsible for collection of Medical Necessity forms
Responsible for the payroll and management of 20 plus employees
Ensure the paperwork was filed according to EMS of PA
Communicate with fleet management to ensure sufficient equipment for daily transport
Managed two separate dispatch centers consisting of 6 dispatchers and 11 CSR's

Operations Manager

MEDSTAR EMS

2012.01 - 2014.01

Prepared and scheduled all transportation routes
Prepare all employee schedules
Responsible for collection of Medical Necessity forms
Responsible for the payroll and management of 30 plus employees
Ensure the paperwork was filed according to EMS of PA
Communicate with fleet management to ensure sufficient equipment for daily transport
Management of Operating Activities to Existing Budget Goals and Objectives.
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Implemented new inventory management system to optimize stock levels and reduce waste.

Education

BBA - Business

Slippery Rock University

Slippery Rock, PA

05.1994

High School Diploma -

William Penn High School

Philadelphia, PA

06.1988

Courses Seminars

LCAD University ~ Compliance Training ~ Transportation Basic ~ Performance Management ~ Business Ethics ~ Harassment and Discrimination ~Leadership

References

Furnished Upon Request

Overview

years of professional experience

JOSEPH CREIGHTON

Summary

Skills

Work History

Program Manager

Patient Transport Manager

Patient Transport Manager

Customer Service Supervisor

Transportation Manager

Transportation Supervisor

Dispatch Supervisor

Operations Manager

Education

BBA - Business

High School Diploma -

Courses Seminars

References

Overview

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