Summary
Skills
Work History
Education
Courses Seminars
References
Overview
Generic

JOSEPH CREIGHTON

Manager
Philadelphia,PA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills

  • Program Development
  • Transportation Development
  • Cad Dispatching Systems
  • Quality Assurance
  • Systems Optimization
  • P&L Management
  • Contract Development
  • Quality Control
  • Strategic Planning
  • Revenue Growth
  • Vendor Management
  • Community Outreach
  • Team Leadership and Direction
  • Data Collection & Research
  • Stakeholder Communications
  • Program Leadership

Work History

Program Manager

Travelers Aid International
08.2022 - Current
  • Responsible for developing and executing customer service experience and solutions
  • Leverage Travelers Aid Mission for a coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Identify client needs and communicate operational progress
  • Adopt all PHL airport processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.

Patient Transport Manager

Thomas Jefferson University Hospital
03.2020 - 06.2022
  • Responsible for developing and executing patient transport solutions
  • Reward and recognize employees
  • Ensure individual and all team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety standards in all operations
  • Identify client needs and communicate operational progress
  • Develop a coaching process to help the employees deliver excellent customer service
  • Ensure the completion and maintenance of P&L or client budget statements
  • Deliver client and company financial targets.
  • Evaluated employee performance regularly, providing constructive feedback aimed at driving continuous improvement in both individual skills and teamwork dynamics within the transport department.

Patient Transport Manager

ARAMARK
08.2018 - 02.2020
  • Responsible for developing and executing patient transport solutions
  • Leverage Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and all team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety standards in all operations
  • Identify client needs and communicate operational progress
  • Deliver and model WEST as the foundation for excellent customer service
  • Ensure the completion and maintenance of P&L or client budget statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins
  • Conducted risk assessments for transportation processes to identify potential hazards or inefficiencies requiring proactive intervention or modification of established protocols.

Customer Service Supervisor

LOGISTICARE SOLOUTIONS
01.2015 - 07.2018
  • Supervise and support CSR’s responsible for answering the LogistiCare Ride Assist Phone Line
  • Troubleshoot same day customer dispute
  • Directly oversea, manage and train employees
  • Schedule and process payroll through ADP systems
  • Decreased the ASA with intense coaching and support
  • Daily Monitoring of call stats and call evaluations.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Transportation Manager

LOGISTICARE SOLOUTIONS
01.2015 - 07.2018
  • Oversee the distribution of over 4,000 non-emergency medical trips to a network of contracted transportation providers daily
  • Ensure cost stays within budget mandates at develop ways to reduce transportation costs
  • Ensure contract compliance with team of road supervisor type personnel
  • Schedule and process payroll through ADP systems
  • Increased employee morale by 30% with resurrection of an employee recognition program
  • Restructured jobs and assignments that improved productivity.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

Transportation Supervisor

LOGISTICARE SOLOUTIONS
01.2015 - 05.2016
  • Oversee the distribution of over 4,000 non-emergency medical trips to a network of contracted transportation providers daily
  • Ensure contract compliance with team of road supervisor type personnel
  • Directly oversea, manage and train employees
  • Schedule and process payroll through ADP systems
  • Increased employee morale by 30% with resurrection employee recognition program
  • Restructured jobs and assignments that improved productivity.

Dispatch Supervisor

FALCK PA
01.2014 - 01.2015
  • Prepared and scheduled all transportation routes
  • Prepare all employee schedules
  • Responsible for collection of Medical Necessity forms
  • Responsible for the payroll and management of 20 plus employees
  • Ensure the paperwork was filed according to EMS of PA
  • Communicate with fleet management to ensure sufficient equipment for daily transport
  • Managed two separate dispatch centers consisting of 6 dispatchers and 11 CSR's

Operations Manager

MEDSTAR EMS
01.2012 - 01.2014
  • Prepared and scheduled all transportation routes
  • Prepare all employee schedules
  • Responsible for collection of Medical Necessity forms
  • Responsible for the payroll and management of 30 plus employees
  • Ensure the paperwork was filed according to EMS of PA
  • Communicate with fleet management to ensure sufficient equipment for daily transport
  • Management of Operating Activities to Existing Budget Goals and Objectives.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Implemented new inventory management system to optimize stock levels and reduce waste.

Education

BBA - Business

Slippery Rock University
Slippery Rock, PA
05.1994

High School Diploma -

William Penn High School
Philadelphia, PA
06.1988

Courses Seminars

LCAD University ~ Compliance Training ~ Transportation Basic ~ Performance Management ~ Business Ethics ~ Harassment and Discrimination ~Leadership

References

Furnished Upon Request

Overview

12
12
years of professional experience

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