Joe Crenshaw
Commerce,TX
Summary
Influential sales professional with 12+ years experience in food and retail environments, adept at managing various tasks to ensure smooth operations. Communicative team leader possessing an outstanding track record of cultivating a culture of trust, and directing cohesive and focused teams. Polished in overseeing employee performance and guiding and motivating new talent. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Dedicated to executing strategic business plans to ensure vision and goals are met.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bottlecap Alley Icehouse Grill
Commerce, TX
04.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Engaging with customers daily to create an exceptional guest experience.
- Assisted in recruiting and processing onboarding criteria for qualified personnel for open positions.
Senior Supervisor
Sodexo
Commerce, TX
08.2020 - 04.2022
- Designed concept for and executed opening for mobile food location during COVID to new dining location near student dorms with daily rotating menu. Food production coordinated from remote kitchen and transported to location.
- Evolved same location to adjust for changing student demand by developing set menu resulting in 200% immediate sales growth.
- Revolutionized purchasing program by converting numerous ordering processes to digital format by coordinating with approved vendors resulting in improved efficiencies and tracking.
- Expanded responsibilities to lead catering team through every phase of event management and execution including purchasing, staging and prep, execution and shut down. Also selected to lead executive catering events for other accounts within the district.
- Demonstrated agile leadership in labor management to ensure budget attainment while maintaining customer experience by cross training team members and assigning task by skillset.
- Designated as local IT tech for multi unit operation as well as maintaining inspection compliance and registration for all fleet vehicles.
- Developed deep understanding for Starbucks Brand Management and Project Management during the construction and opening of local Starbucks store. Subsequently selected as Store Manager.
- Recruited, onboarded, trained and managed team of 20+ full time employees and part time employees. Tasks included scheduling, purchasing, inventory management, play assignments, equipment maintenance and brand compliance with monthly District Manager visits.
- Exceeded expectations by 15% and maintained customer satisfaction score above 85%.
General Manager
Pizza Hut
Commerce, TX
10.2011 - 09.2020
- Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team
- Successfully increased employee retention by creating a positive and clean work environment
- Established and maintained effective communication with staff members to ensure efficient operations.
- Cultivated strong business relationships with customers to drive business developments
- Ensure store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics
- Increased weekly store revenue by 212.5%
- Cultivated strong business relationships with vendors to encourage communication regarding future product changes and manage an ever changing delivery route schedule.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Commerce High School
Commerce, TXTexas A&M University - Commerce
Commerce, TXSkills
- Executive Team Leadership
- Strategic Planning
- Strong Communication & Influence
- Client/Vendor Relations
- Planning & Event Planning
- Project Management
- Drive & Dependability
Timeline
Assistant Manager
Bottlecap Alley Icehouse Grill
04.2022 - Current
Senior Supervisor
Sodexo
08.2020 - 04.2022
General Manager
Pizza Hut
10.2011 - 09.2020
Commerce High School
Texas A&M University - Commerce
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