Joe Cruz
Houston,TX
Summary
Detail-oriented professional skilled in compliance oversight and bilingual communication. Successfully collaborated with cross-functional teams to address customer needs and implement process improvements, contributing to enhanced service delivery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Contract Specialist
Motiva Enterprises
Houston, Texas
05.2024 - Current
- Provided customer contact center support for larger, complex accounts, enhancing customer satisfaction and issue resolution.
- Provide second level support ensuring timely issue resolution and handling customer generated issues and concerns.
- Work with Operations and Sales teams to address customer needs effectively.
- Work with IT to help implement process improvements and system enhancements.
- Prepared comprehensive documentation of customer interactions, inquiries, and issue resolutions for future reference and analysis.
Sales Support Specialist
NESfircroft
Houston, Texas
10.2022 - 05.2024
- Demonstrated consistent customer focus by identifying support strategies for clients' needs.
- Engaged internal and external stakeholders to facilitate setups and resolve customer issues.
- Created customer accounts using MSAP, RA, and TMS to ensure end-to-end setups.
- Understood integration of multiple processes and systems to enhance operational efficiency.
- Leveraged knowledge of Shell 76 and unbranded brands to inform customer solutions.
- Thrived in dynamic environments while collaborating with staff and customers.
Education
BBA - Finance
The University of Texas Rio Grande Valley
Edinburg, TX05-2021
Skills
- Customer relationship management
- Compliance oversight
- Process optimization
- Data analysis
- Microsoft software proficiency
- Bilingual communication
- Organizational skills
Languages
English
Professional
Spanish
Professional
Timeline
Contract Specialist
Motiva Enterprises
05.2024 - Current
Sales Support Specialist
NESfircroft
10.2022 - 05.2024
BBA - Finance
The University of Texas Rio Grande Valley