JOE CUTSHALL
Lancaster
Summary
A dedicated individual committed to excellent customer service with 20+ years of retail/sales industry. Self-motivated and organized team player and skilled communicator experience seeking a position in leadership. Would like to obtain a position in which I can coach a group of individuals to success.
Overview
26
26
years of professional experience
Work History
Store Manager
Safelite Auto Glass
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Service Operations Specialist
Schwan's
01.2020 - 01.2021
- Assisted the Area Manager by providing a leadership role to staff; trained employees; provided route relief due to staffing shortage
- Trained new hires on safety and company policies
- Supported manager with administrative functions and depot trainings
- Held daily meetings and built a quick rapport with employees
- Sales increased and morale in the depot boosted.
Assistant Manager
Wal-Mart
01.2018 - 01.2020
- Supervised 100+ employees daily, enforced company regulations; completed various administrative tasks
- Processed payroll, completed schedules, assigned assignments for all departments, implemented promotional campaigns, tracked inventories
- Analyzed and reported sales data and coordinated merchandised shipments
- Carried out all disciplinary actions when it was necessary.
Store Manager
Sprint
01.2014 - 01.2018
- Lead a team of 12-15 customer service representatives in all aspects of daily operations; resolving customer problems; training staff with latest merchandise set to release
- Managed employee attendance, scheduling; coaching, corrective counseling, and performance reviews
- Deescalated and resolved any customers issues.
Assistant Store Manager
Wal-Mart
01.1999 - 01.2014
- Managed 500 associates: inventory management and control of merchandise
- Recruited and hired new associates, trained them on policies and expectations
- Strong leadership in the new market areas
- Assisted in the Grand Opening of the Ballpark-Wal-Mart and DeSoto-Wal-Mart
- Served as supervisor and trainer of five separate departments
- Developed complete managerial outline for continued growth and success
- Provided customer services duties that included but not limit to: returns, deescalated customers issues, balancing registers
- Promoted sales by demonstrating merchandise and products to customers.
Skills
- Leadership
- Marketing
- Time management
- Product/services sales
- Teamwork
- Organization
- Problem-solving
- Positivity
- Adaptability
- Self-motivation
- Creativity
Timeline
Store Manager
Safelite Auto Glass
04.2023 - Current
Service Operations Specialist
Schwan's
01.2020 - 01.2021
Assistant Manager
Wal-Mart
01.2018 - 01.2020
Store Manager
Sprint
01.2014 - 01.2018
Assistant Store Manager
Wal-Mart
01.1999 - 01.2014