Summary
Overview
Work History
Skills
Timeline
Generic

JOE CUTSHALL

Lancaster

Summary

A dedicated individual committed to excellent customer service with 20+ years of retail/sales industry. Self-motivated and organized team player and skilled communicator experience seeking a position in leadership. Would like to obtain a position in which I can coach a group of individuals to success.

Overview

26
26
years of professional experience

Work History

Store Manager

Safelite Auto Glass
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Service Operations Specialist

Schwan's
01.2020 - 01.2021
  • Assisted the Area Manager by providing a leadership role to staff; trained employees; provided route relief due to staffing shortage
  • Trained new hires on safety and company policies
  • Supported manager with administrative functions and depot trainings
  • Held daily meetings and built a quick rapport with employees
  • Sales increased and morale in the depot boosted.

Assistant Manager

Wal-Mart
01.2018 - 01.2020
  • Supervised 100+ employees daily, enforced company regulations; completed various administrative tasks
  • Processed payroll, completed schedules, assigned assignments for all departments, implemented promotional campaigns, tracked inventories
  • Analyzed and reported sales data and coordinated merchandised shipments
  • Carried out all disciplinary actions when it was necessary.

Store Manager

Sprint
01.2014 - 01.2018
  • Lead a team of 12-15 customer service representatives in all aspects of daily operations; resolving customer problems; training staff with latest merchandise set to release
  • Managed employee attendance, scheduling; coaching, corrective counseling, and performance reviews
  • Deescalated and resolved any customers issues.

Assistant Store Manager

Wal-Mart
01.1999 - 01.2014
  • Managed 500 associates: inventory management and control of merchandise
  • Recruited and hired new associates, trained them on policies and expectations
  • Strong leadership in the new market areas
  • Assisted in the Grand Opening of the Ballpark-Wal-Mart and DeSoto-Wal-Mart
  • Served as supervisor and trainer of five separate departments
  • Developed complete managerial outline for continued growth and success
  • Provided customer services duties that included but not limit to: returns, deescalated customers issues, balancing registers
  • Promoted sales by demonstrating merchandise and products to customers.

Skills

  • Leadership
  • Marketing
  • Time management
  • Product/services sales
  • Teamwork
  • Organization
  • Problem-solving
  • Positivity
  • Adaptability
  • Self-motivation
  • Creativity

Timeline

Store Manager

Safelite Auto Glass
04.2023 - Current

Service Operations Specialist

Schwan's
01.2020 - 01.2021

Assistant Manager

Wal-Mart
01.2018 - 01.2020

Store Manager

Sprint
01.2014 - 01.2018

Assistant Store Manager

Wal-Mart
01.1999 - 01.2014
JOE CUTSHALL