Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Joe Davini

Tigard,OR
Joe Davini

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

10
years of professional experience

Work History

Hashtag Files

Owner
01.2018 - Current

Job overview

  • Assisted in the creation and growth of a successful brand worth millions, alongside developing tailor-made software that aids small businesses in boosting their social media visibility through the use of hashtags
  • Conceptualized, designed, and oversaw the development of a cutting-edge SaaS product from inception to launch
  • Skilled at working independently and collaboratively in a team environment.
  • I implemented a customer-centric support strategy, resulting in a 95% customer satisfaction rate and a 20% reduction in support tickets over 12 months
  • Established and maintained strong customer relationships, leading to a 25% increase in customer retention.
  • Self-motivated, with a strong sense of personal responsibility.

Nest Tier

Technical Support
08.2016 - 11.2016

Job overview

  • Supported Nest devices
  • As an IT support representative, my responsibilities included assisting customers with infrastructure and product-related inquiries and diagnosing and repairing network-connected thermostats and web cameras
  • I was expected to document each call via a client ticket system and communicate effectively verbally and in writing to establish and maintain productive working relationships with others
  • Also, you'll need to provide detailed notes and explanations to customers and senior support staff regarding the resolution and cause of system failures.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Geneva Healthcare Inc, Geneva Healthcare, Inc

Senior Field Clinical Representative
01.2014 - 05.2015

Job overview

  • Provided customer support for Geneva's Cardiac Device Data Management suite, ensuring thorough investigation, coaching, and corrective actions were taken to resolve all customer support calls
  • Trained and certified six new hires in internal review, supervised personnel through support calls, and provided coaching, which resulted in a 100% retention rate for the new hire class
  • I developed and implemented a comprehensive training handbook for employees and clients, significantly reducing system errors by 80%
  • As a Quality Assurance leader, I uploaded and tested files in Geneva
  • Software, identifying and resolving all errors found in the system
  • This significantly improved accuracy and productivity.

Education

Concordia University

Bachelor of Arts (B.A from Sports and RecreationManagement

University Overview

Coursera

No Degree from Google IT Support
08.2023

University Overview

Skills

  • Windows
  • Linux
  • Computer Networking
  • Approachable and Outgoing
  • Linux Programming and Administration
  • TCP/IP
  • Software Diagnosis
  • Hardware Upgrades

Additional Information

Additional Information
  • Honors-Awards Cum Laude

Timeline

Owner
Hashtag Files
01.2018 - Current
Technical Support
Nest Tier
08.2016 - 11.2016
Senior Field Clinical Representative
Geneva Healthcare Inc, Geneva Healthcare, Inc
01.2014 - 05.2015
Concordia University
Bachelor of Arts (B.A from Sports and RecreationManagement
Coursera
No Degree from Google IT Support

Similar Profiles

CREATE PROFILE
Joe Davini