Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Hi, I’m
Joe DeAnda
San Antonio,TX
Summary
Overview
12
years of professional experience
Work History
Buzz Bee's Smoke Shop
Manager
11.2022 - 01.2023
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with someone's creation of compelling and visually appealing content.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Developed a comprehensive training program for new store managers, resulting in improved performance and faster onboarding.
Rapid Fired Pizza
Pizza Dough Maker
04.2022 - 08.2022
Job overview
- Enhanced dough quality by consistently following precise recipes and mixing techniques.
- Maintained a clean and organized workspace, ensuring optimal efficiency and sanitary conditions for dough production.
- Contributed to increased customer satisfaction by preparing dough with attention to consistency, taste, and texture.
- Collaborated with team members to streamline dough-making process, improving overall workflow in the kitchen.
- Ensured timely preparation of pizza dough by adhering to strict schedules and coordinating with other staff members.
- Reduced waste and saved on ingredients cost by accurately measuring and utilizing resources for each batch of dough.
Domino's
Manager
01.2022 - 03.2022
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Public smoke shop
Manger Assistant
02.2021 - 11.2021
Job overview
- Handled drawer cash outs, Handled closing of store, Handled day-to-day operations, Kept store clean, Made Nightly deposits
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Bushs chicken
Carhop/Cashier
02.2020 - 12.2020
Job overview
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Collaborated with team members to provide exceptional customer experiences.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Supported management with inventory tracking and placing orders for necessary supplies when required.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Promoted teamwork among staff members by offering assistance when needed.
- Streamlined order processing time by quickly inputting orders into the point-of-sale system.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Enhanced sales by upselling menu items and promoting daily specials
Domino's
Pizza Maker
04.2019 - 11.2019
Job overview
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
Bush's Chicken
Carhop/Cashier
02.2017 - 03.2018
Job overview
- Enhanced sales by upselling menu items and promoting daily specials.
- Increased customer satisfaction by providing prompt and friendly service.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
Gilberto's mexican bar and grill
Server/Waiter
02.2011 - 04.2014
Job overview
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Fairfield High SchoolFairfield, TX
High school diploma from basic
05.2016
University Overview
Skills
- Host/Hostess
- Restaurant Experience
- Serving Experience
- POS
- Cooking
- Retail Sales
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Customer Service
- Computer Skills
- Graphic Design
- Layout Design
- Phone etiquette
- Typography
- Illustration
- Web design
- Digital design
- Logo design
- Mobile devices
- Operating systems
- Animal handling
- Help desk
- Software troubleshooting
- Windows (8 years)
- Technical support
- Equipment repair (3 years)
- Mechanical knowledge (3 years)
- Schedule Preparation
- Negotiation
- Time Management
- Sales Techniques
- Brand Management
Languages
Spanish
Limited Working
Affiliations
Affiliations
- computer skills
- Teamwork
- Art
- Communication
- Time Management
- Customer Service
- Adaptability
- Creativity
- Interpersonal Skills
- Hobbies
- Music
- Cultural awareness
assessments
assessments
- Food safety, Highly Proficient, 01/01/21, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness
- Work style: Reliability, Proficient, 01/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Highly Proficient, 12/01/21, Responding to customer situations in a retail setting
- Basic computer skills, Proficient, 03/01/22, Performing basic computer operations and troubleshooting common problems
Timeline
Manager
Buzz Bee's Smoke Shop
11.2022 - 01.2023
Pizza Dough Maker
Rapid Fired Pizza
04.2022 - 08.2022
Manager
Domino's
01.2022 - 03.2022
Manger Assistant
Public smoke shop
02.2021 - 11.2021
Carhop/Cashier
Bushs chicken
02.2020 - 12.2020
Pizza Maker
Domino's
04.2019 - 11.2019
Carhop/Cashier
Bush's Chicken
02.2017 - 03.2018
Server/Waiter
Gilberto's mexican bar and grill
02.2011 - 04.2014
Fairfield High School
High school diploma from basic
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