Joe Deeken
Howell,NJ
Summary
Experienced and difference-making professional specializing in impactful data and reporting solutions that meld strong analytics, project management, cross-functional leadership, manufacturing, operations, and retail field experience to supercharge organizational decision-making and operational efficiency, or empower front line associates by eliminating noise and delivering actionable insight.
Overview
9
9
years of professional experience
Work History
Senior Quality Program Manager
Visionworks (Home Office - Remote)
San Antonio, TX
01.2020 - Current
- Field-collected and analyzed time study data to identify waste and non-value add activities and optimize store labor model
- Gathered requirements, planned, and project managed creation of corporate data model and primary reporting for Manufacturing data (millions of rows, hundreds of attributes)
- Created or evolved and manage multiple corporate KPIs while supporting four business functions (Business Optimization, Manufacturing, Merchandising, Quality)
- Gathered requirements, developed, deployed, and manage 12 dashboards and reports using Scrum methodology
- Result: Created a single source of truth for transactional data which enabled the creation of two new Executive KPIs and dozens of operational KPIs
- Improved order data completeness from 80% to 99% and drove the reduction of order defects by 48%.
Director, Store Quality
Visionworks (Field Operations)
Eastern, US
01.2017 - 01.2020
- Developed quality processes and managed quality & delivery performance in 240 retail locations along the eastern coast.
- Pioneered Power BI Adoption by leading a cross-functional team to develop and implement the first Power BI dashboard widely accepted and used by our retail stores
- Result: Leveraged my Power BI reporting to de-average fleet delivery performance and drive a 65% decrease in underperforming stores, which yielded an average savings of 1.5 days on eyewear delivery to our customers
Territory Director
Visionworks (Field Operations)
, NJ
06.2015 - 01.2017
- Responsible for effective operations, performance management, leadership development, and process compliance of 17 retail locations
- Created daily updating payroll forecasting and adherence reporting in Excel / Power Query for 17 retail locations, resulting in an immediate and sustained 40% decrease in payroll overspend, 7% increase in sales and 12% increase in customer satisfaction
Education
Some College (No Degree) - History of Math & Science and Philosophy
St. John’s College
Annapolis, MDSome College (No Degree) - Optical History, Theory, And Dispensing
Raritan Valley Community College
Branchburg Township, NJSkills
- Agile & Scrum Methodologies
- Analytical Thinking & Problem Solving
- Clear & Precise Communication, including Effective Synthesis of Complex Information
- Cross-functional Leadership, Collaboration & Teambuilding
- Data Analysis & Report Design
- Multi-Unit Leadership
- Project Management & Performance Monitoring
- Stakeholder Communication & Management, primarily SVP & C-Suite
- Training & People Development
Technical Skills
Familiar with:
- Asana, Azure DevOps, MS Office Suite, MS Power BI & MS Power Automate, Smart Sheet, ThinkCell & Zebra BI plugins
Proficient or Advanced in:
- SQL, DAX & M (Power BI expressions), Excel Formulas & Power Query
Affiliations
- Cornhole
- Golf
- Guitar (acoustic & electric, blues & rock)
- Relaxing with the Family
- Whiskey Collecting
- Woodworking
Timeline
Senior Quality Program Manager
Visionworks (Home Office - Remote)
01.2020 - Current
Director, Store Quality
Visionworks (Field Operations)
01.2017 - 01.2020
Territory Director
Visionworks (Field Operations)
06.2015 - 01.2017
Some College (No Degree) - History of Math & Science and Philosophy
St. John’s College
Some College (No Degree) - Optical History, Theory, And Dispensing
Raritan Valley Community College
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