Joe Della Rocca
Phoenix,AZ
Summary
I am the right candidate for your open position. I arrive early and I am willing to stay late to complete any tasks remaining.
Overview
36
36
years of professional experience
Work History
Bookkeeper
FRY'S FOOD AND DRUG
06.2021 - 11.2023
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Assisted in the development of internal controls to safeguard company assets and prevent fraud.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
- Assisted Front End Manager in working with Customer Service Desk helping customers with their purchase of Western Union Money Orders, Bill Pay, and sending/receiving money throughout America and foreign countries.
- Worked with Arizona Lottery in ordering needed supplies and current lottery games.
Chef
HYATT REGENCY PHOENIX
08.2007 - 05.2021
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Placed orders to restock items before supplies ran out.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Collaborated with staff members to create meals for large banquets.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Participated in food tastings and taste tests.
- Responsible for opening of hotel main kitchen daily working banquets and preparing breakfast buffet for Terrace Cafe (Two meal restaurant).
- Prepared breakfast pastries and breakfast sandwiches for Barrel & Bushel Marketplace (Newest grab and go restaurant).
- Hotel closed during Covid and all staff was laid off.
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.1996 - 08.2018
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Opened first Starbucks store in Phoenix, AZ located at 7th Street & McDowell Rd. Followed by the opening of the newest store at Park Central Mall in 1998 and then the opening of their next new store at the Arizona Center in Downtown Phoenix. My final transfer was to their next new store located at 7th Ave & McDowell Rd.
- Worked with store manager to perform daily and weekly inventory and product ordering.
Travel Agent
ADMIRAL TRAVEL
01.1988 - 08.2007
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Built clientele base from scratch and was successful at getting established clients telling friends and family of their experience with me furthering building my base.
- Was selected as a Quebec, Canada Specialist by the Quebec Board of Tourism.
- Industry slowdown due to Internet booking and loss of commissions by the Airlines caused the closures of many independent Travel Agencies.
Education
Associate of Applied Science - Culinary Arts
PHOENIX COLLEGE
Phoenix, AZ05.2007
Associate of Applied Science - Travel Management
PHOENIX COLLEGE
Phoenix, AZ01.1988
Skills
- Certified Turnaround Professional
- Bookkeeping
- SAP Crystal Reports
- Accounting
- Vendor Relationship Management
- Cash Flow Management
- Time tracking
- Audit preparation
- Attention to Detail
- Cash Management
- Data Entry and 10-Key
References
References available upon request.
Timeline
Bookkeeper
FRY'S FOOD AND DRUG
06.2021 - 11.2023
Chef
HYATT REGENCY PHOENIX
08.2007 - 05.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.1996 - 08.2018
Travel Agent
ADMIRAL TRAVEL
01.1988 - 08.2007
Associate of Applied Science - Culinary Arts
PHOENIX COLLEGE
Associate of Applied Science - Travel Management
PHOENIX COLLEGE