Joe DePadua
Washington,D.C
Summary
Dedicated and goal-oriented professional with a passion for helping others and driving operational results. Throughout my career, I have consistently contributed to company success while nurturing the growth and development of employees. I am particularly adept at creating and maintaining high standards, implementing efficient systems to boost productivity, ensuring compliance, and enhancing internal controls. My strengths lie in strategizing and executing coordinated on-site activities that elevate the customer experience, resulting in increased customer acquisition and retail revenue. I thrive in entrepreneurial environments, where I willingly go the extra mile to take on new challenges, push boundaries, and create innovative solutions. My ultimate career goal is to become a Sports Book Operations Manager, leveraging my passion for sports and my proven track record of operational excellence to drive success in this role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sportsbook Supervisor (Money Room)
Fanduel Sports Book
04.2022 - Current
- Led a team of money room supervisors, fostering teamwork, excellence, and accountability.
- Collaborated with other departments to support smooth cash transactions during events and daily operations.
- Managed and supervised all cash handling activities within the money room including but not limited to: preparing and managing deposit and withdrawal bags for Wells Fargo, daily kiosk drops, credit, skims, fills, ensuring efficient accuracy and compliance in cash processing procedures (0% error rate).
- Demonstrated expertise in Sportsbook products and services, effectively communicated and explained wagering to new patrons.
- Streamlined end-of-day paperwork from cashiers, reducing errors and enhancing operational efficiency
- Communicated with other departments, including Risk and Trade, Product, Compliance, and Operations, via Slack and WhatsApp to ensure a smooth flow of information and collaboration
Head Concierge
Citi Bank NA
06.2021 - 04.2022
- Led and supervised a team of three cashiers, Tellers, and Area bankers professionals in various banking systems, cash management best practices, account opening, product presentation, customer service, upselling, and customer retention strategies.
- Collaborated closely with brach management to strategize sales techniques, increasing branch production, and enhancing customer service.
- Processed and reconciled various cash and cash-like transactions, including checks, credit cards, debit cards, money orders, foreign currency, bonds, and cash exchanges and demonstrated proficiency in teller assist unit, vault management, detecting counterfeits, handling deposits for individuals and businesses, securing sensitive payment information,
- Ordered the bank's cash supply, balanced cash drawers and vaults, handled large bulk deposits in collaboration with Brinks services to ensure secure and efficient financial transactions.
- Performed regular ATM, cash reconciliation procedures to ensure accuracy, compliance, and a seamless financial operation.
- Efficiently processed customer requests for statements, additional checks, and updates to customer personal information within the database, ensuring the accuracy and security of client data
Area Director of Operations
TrueAP
01.2021 - 06.2021
- Held roles encompassing personal trainer, social media manager, brand ambassador, host, event manager/promoter, and coach consultant for Montgomery County Public Schools, D.C Public Schools, Prince Georges County Public Schools.
- Trained, motivated, and developed athletes, trainers, programs progression, and proposals.
- Oversaw day-to-day operations, including customer 'sales cycle' and marketing as a primary contact for promoting the business to leads and clients.
- Assisted in hiring, disciplining, conducting performance reviews, and making termination decisions when required.
- Developed partner relationships and engaged in sponsor/business development, partnering with sponsors like Ready, Super Coffee, and Bio Steel.
Assistant Manager of Operations
Clutch Marketing
04.2019 - 01.2021
- Managed event marketing campaigns, overseeing territory management, people management, administrative processes, customer retention, conduct interviews, product presentations, customer service, and sales/operations training.
- Progressed from an Account Executive to an Assistant Manager, showcasing strong leadership and communication skills to lead, train, and develop a large team of 25-40 employees and over 30 retail locations.
- Developed standard operating procedures (SOPs) and ensured compliance with the Code of Conduct (COD).
- Created a sales process named 'Cycle of Development' from scratch.
- Developed and delivered training courses, job aids, and workshops for newly hired staff and product partners.
- Provided constructive feedback to employees and management based on observations from training sessions and sales performance.
- Collaborated with senior management team to keep product knowledge up to date.
- Cultivated client relationships, achieving high Net Promoter Scores (NPS) and installation rates ranging from 60% to 90% and 50% to 85%, respectively
- Key areas of expertise include a leadership style that promotes team cohesion and motivation and valuable experience in managing dynamic and evolving start-up environments.
Business Development Specialist
Staples
10.2018 - 04.2019
- Achieved 'Circle of Excellence' status by acquired new accounts in B2B (Business-to-Business) through lead generation, cold calling, and email marketing, sales presentations, and ability to negotiate and close deals in the first meeting. (28 deals in 18 weeks.)
Talent Acquisition Lead and Onboarding Specialist
CSA-Limelight
08.2016 - 10.2018
- Led and managed the full-cycle recruitment process, including sourcing, interviewing, onboarding, and hiring top talent.
- Demonstrated expertise in CRM management using tools such as Tableau and Lever.
- Developed and delivered onboarding presentations, including creating slides and presenting vital onboarding information to new hires.
Education
Bachelors of Arts in Applied Psychology -
Bryant University
12.2016
Skills
- Leadership
- Operations Training
- Cash Management
- Regulatory Compliance
- Sales Training
- Customer Experience Management
- Process Improvement
- CRM Management
- Inventory Management
- Marketing and Brand Activation
- Retail Sales
- Analytical Skills
Certification
Licensed by OLG in DC, NJ
Languages
Spanish
Timeline
Sportsbook Supervisor (Money Room)
Fanduel Sports Book
04.2022 - Current
Head Concierge
Citi Bank NA
06.2021 - 04.2022
Area Director of Operations
TrueAP
01.2021 - 06.2021
Assistant Manager of Operations
Clutch Marketing
04.2019 - 01.2021
Business Development Specialist
Staples
10.2018 - 04.2019
Talent Acquisition Lead and Onboarding Specialist
CSA-Limelight
08.2016 - 10.2018
Bachelors of Arts in Applied Psychology -
Bryant University