Summary
Overview
Work History
Education
Skills
RELEVANT COURSEWORK
Languages
Awards
Timeline
Generic

JOE DESAI

Marlton,NJ

Summary

.

Professional with extensive experience in financial transaction management, specializing in lockbox services. Known for enhancing operational efficiency and supporting seamless transaction processes. Reliable team player focused on collaboration and adaptability, proficient in data management and reconciliation.

Overview

4
4
years of professional experience

Work History

Lockbox Specialist

TD Bank NA
07.2024 - Current
  • Prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures.
  • Processing incoming payments, accurately entering data from checks and remittance documents, balancing transactions, and resolving discrepancies.
  • Stayed current on industry trends and regulatory changes related to lockbox services, adapting work practices accordingly to maintain compliance standards.
  • Utilized various reconciliation methods to ensure accuracy in payment postings, validating transaction details against bank statements or other financial records.
  • Trained new staff on lockbox procedures and operational systems to ensure compliance and consistency.
  • Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
  • Performed regular audits on processed payments, identifying discrepancies or errors for immediate correction or escalation as needed.
  • Processed incoming lockbox payments with high accuracy, ensuring timely posting to client accounts.

Teller II

TD Bank
02.2023 - 07.2024
  • Providing legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions ensuring to comply with all regulations, policies, and procedures such as Bank Secrecy Act and Patriot Act.
  • Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits.
  • Balancing Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary. Adheres to safe deposit box procedures/operations and guidelines.
  • Conducts needs-based conversations and offers financial solutions to meet our customers' needs and make quality referral to appropriate partners. Highest sales representatives for credit cards.
  • Servicing both lobby and drive-thru Customers and understands the importance of and follows Dual Control.
  • Responsible and accountable for cash drawers and vaults including always maintaining appropriate cash limits and securing cash. Resolves problems independently, escalating more difficult issues to management.

Clerical Accounting Internship

Kim Gill Law Firm
11.2022 - 02.2023
  • Conducts routine data entry management for accounting records including accounts payable, billing, and accounts receivable.
  • Reviews billing statements, invoices, and similar documents for accuracy; alerts supervisory staff of any discrepancies.
  • Distributes accounting reports as directed.
  • May assist with mail distribution, answering telephones, and other clerical tasks as needed.
  • Performs other related duties as assigned.

Customer Service Associate

Royal Farms
07.2021 - 09.2021
  • Recognizing security risks and thefts and knew how to prevent or handle these situations.
  • Handling customer complaints in a courteous and professional manner, while providing friendly, courteous, and efficient customer service.
  • Preparing and displaying freshly made to order and express case food items, maintaining all beverage areas to insure a clean, sanitary, and fully stocked station as per job requirements.
  • Always maintaining a safe working and shopping environment through enforcement of safety and security procedures.
  • Controlled Inventory rotation (FIFO)Completion of competencies: Recipes and Procedures –Module 31.4 Royal Chicken to Go –31.5 Equipment Mastery HACCP Procedure Safety in the Workplace Certification Slicer Certification.
  • Performing other duties as assigned by the Manager, Assistant Manager or Customer Service Leader.

Education

High School Diploma -

Cherokee High School
Marlton, NJ
06.2022

Vocational - Automotive Technician

Camden County Technical School
Sicklerville, NJ
05.2024

Skills

  • Technical Skills: Microsoft Word, Microsoft PowerPoint, Microsoft Excel proficient with mainframe systems
  • Soft Skills: Organization, Customer Service, Time Management, Critical and Analytical thinker, Problem Solving, Multitasker, Dependable, Teamwork and collaboration

RELEVANT COURSEWORK

AP Economic Micro and Macro. Accounting I & II, Business Law, Business computer applications course, Intro to Business, Statistics, Sales, Marketing & Personal Finance.

Languages

English (fluent)
Spanish & French (beginner)

Awards

Cherokee High School (CHS)Achievement Award in Business and Technology. 2021-2022., The National Society of High School Scholars (NSHSS).

Timeline

Lockbox Specialist

TD Bank NA
07.2024 - Current

Teller II

TD Bank
02.2023 - 07.2024

Clerical Accounting Internship

Kim Gill Law Firm
11.2022 - 02.2023

Customer Service Associate

Royal Farms
07.2021 - 09.2021

High School Diploma -

Cherokee High School

Vocational - Automotive Technician

Camden County Technical School

Similar Profiles

CREATE PROFILE