Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 7+ year history of success in the equipment rental industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Sunbelt Rentals Flooring Solutions
New Orleans, LA
01.2017 - 02.2024
Opened new Flooring Solutions location in New Orleans
Ran and operated stores day to day functions including P&L statements and Budgets
Responsible for the staffing of employees
Worked closely with other Sunbelt Rentals stores and employees
Managed an active sales strategy to reach year end goals for sales team
Responsible for running all operations of service and service team.
Developed strategies to increase customer satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Monitored financial performance of the branch on a monthly basis.
Created reports summarizing operational performance metrics for senior management review.
Equipment Rentals Specialist/Dispatcher
Sunbelt Rentals
New Orleans, LA
01.2012 - 01.2017
Processed new quotations, orders and service calls from customers and salesmen
Reviewed customer purchase orders and contracts for correct pricing, issuing credit memo’s for salesmen
Processed paperwork for equipment, parts and/or merchandise sales, complete final transaction
Updated computer system with necessary information on equipment, find equipment for rentals
Answered incoming sales calls and in person, call on new potential customers and current customers for new and used equipment, handle AR calls
Provide shop with information on new equipment, make damage packets for units damaged, provide inspection sheets on equipment, ensure equipment is delivered on time and at the right location, provide salesmen with specifications on equipment
Organize drivers schedule, finding replacement drivers, make deliveries and pickups when needed
Update daily report of equipment in yard, organize rental exchanges on equipment that is down in field
Support five outside sales representatives.
Developed and implemented specialized procedures for customer service operations.
Created training materials for new hires on the company's procedures and policies.
Construction Superintendent
T-Mac Construction Co.
Chalmette, LA
01.2009 - 01.2012
Performed maintenance and construction work, including framing, concrete, plumbing, drywall, and carpentry for various residential and commercial buildings.