Joe Duffey
Cahaba Heights,AL
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Currently pursuing a degree in Information Systems and a certificate in Cybersecurity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Manager
Milo's Hamburgers
11.2021 - Current
- Supervised and oversaw business operations for 3-6 units, maximizing efficiency and profitability
- Managed and coordinated with restaurant General Managers at each unit, employing strong leadership skills to prioritize tasks and meet operational objectives
- Engaged in the recruiting and development of management staff, including General Managers, Assistant Manager, and Shift Managers
- Regularly traveled to individual units to coach and mentor management staff
- Lead and supported field training initiatives.
Manager
Whataburger
02.2021 - 11.2022
- Supervised and oversaw business operations, maximizing efficiency and profitability
- Engaged in the recruiting and development of crew members
- P&L accountability with a strong focus on growing top line revenue and cost management
- Responsible for training of Managers-in-Training and crew members within the unit.
General Manager
Valluzzo Companies
06.2020 - 02.2021
- Oversaw the daily operations of a McDonald's restaurant with full P&L accountability
- Recruited and developed a team that ensured guest satisfaction, improving operations at the location resulting in a significant sales increase.
Nurse Staffing Manager
ATC Health Services
12.2018 - 04.2020
- Responsible for recruiting and credentialing licensed medical professionals for short term and per diem staffing assignments
- Managed client relations and provide staffing as needed
- Streamlined staffing process through implementation of app based scheduling software
- Developed new business and managed contract negotiations.
Director of Operations
Chick-fil-A at Wildwood Centre
05.2017 - 12.2018
- Supervised and oversaw business operations, maximizing efficiency and profitability with a strong focus on growing top line revenue and controlling food and labor costs
- Lead a group of 2 Assistant Directors, 6 managers, 6 team leaders and over 75 crew members
- Engaged in the recruiting and development of restaurant staff
- Trained and supported restaurant staff on new mobile ordering platforms
- Increased all KPI's to meet Chick-fil-A requirements to qualify for unit reinvestment
- Grew top line revenue to over $500,000 per month.
General Manager
New Latitude Movers
07.2015 - 05.2017
- Supervised and oversaw daily operations of a team of 25-50
- Collaborated with third-party vendor to implement new CRM and scheduling software
- Performed on-site estimates for moving customers
- Engaged in community activities and market development to grow brand awareness
- Reviewed local, state, and national regulations regarding the moving industry to maintain compliance.
Stockroom Manager
UniFirst
08.2014 - 07.2015
- Managed purchasing in excess of $1 million dollars and improved ranking from 70 to 42 of 72 stockrooms in the company within 6 months.
Store Manager
Express Oil Change & Tire Engineers
01.2013 - 08.2014
- Achieved 7% increase in revenue and 67% increase in gross margin leading and developing 7 man team, 4 of which attained the role of assistant manager or higher.
Stockroom Manager
UniFirst
03.2012 - 01.2013
- Promoted from production supervisor to stockroom manager within 6 months.
Manager
Chick-fil-A
09.2001 - 03.2012
- Handled day-to-day operations
- Responsible for customer relations
- Handled drawer cash outs
- Made daily deposits
- Oversaw 75 employees.
Education
Bachelor of Science - Information Systems
University of Alabama At Birmingham
Birmingham, AL05.2025
High school diploma -
Briarwood Christian School
Birmingham, AL05.2003
Skills
- Microsoft Office (10 years)
- Management Experience (10 years)
- Problem Resolution (10 years)
- CRM Software
- Interviewing
- Process Improvement
- Recruiting
- Human Resources
- Employee Orientation
- Project Management
- Microsoft SharePoint
- Business Analysis
- Team Management
- Payroll
- Marketing (6 years)
- LMS (6 years)
- Budgeting
- Profit & Loss
- Cost Management
- Performance Management
- Sales and Marketing Strategies
- Business Development and Planning
Certification
ServSafe Food Protection Manager
Google Cybersecurity Professional Certificate (In Progress)
Timeline
Regional Manager
Milo's Hamburgers
11.2021 - Current
Manager
Whataburger
02.2021 - 11.2022
General Manager
Valluzzo Companies
06.2020 - 02.2021
Nurse Staffing Manager
ATC Health Services
12.2018 - 04.2020
Director of Operations
Chick-fil-A at Wildwood Centre
05.2017 - 12.2018
General Manager
New Latitude Movers
07.2015 - 05.2017
Stockroom Manager
UniFirst
08.2014 - 07.2015
Store Manager
Express Oil Change & Tire Engineers
01.2013 - 08.2014
Stockroom Manager
UniFirst
03.2012 - 01.2013
Manager
Chick-fil-A
09.2001 - 03.2012
Bachelor of Science - Information Systems
University of Alabama At Birmingham
High school diploma -
Briarwood Christian School
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