Joe Eckstein
Raleigh,NC
Summary
Experienced Project Management Professional (PMP) highly experienced in directing the management, development, and successful implementation of large-scale, complex technology-based projects/programs. Experienced in meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
ICON Plc
03.2014 - Current
- Successfully deliver complex large-scale information technology solutions
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
- Maintain strategic view of business and technical direction to ensure new technologies, enhancements and new project requests adhere to business objectives
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Work with Executive Project Sponsors and project teams to drive project execution
- Effectively manage ambiguity in developing organization
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Communicated project plans and progress to key stakeholders and project contributors
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
Senior Technical Project Manager
OpenText
02.2008 - 02.2014
- Manage multiple IT projects containing mix of infrastructure, enterprise information systems, and third party applications integration delivering scalable and enterprise level solution that fulfills requirements and meets customer expectations
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Collaborated with local and remote business leaders to understand and develop requirements, priorities, and processes for required needs
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements
- Direct responsibility for supervising cross functional global team of IT resources, contractors, and managed services supporting current and future information systems and services
- Plan, track, and mitigate risks to ensure requirements are delivered on schedule and with high quality
- Report out project status and deliverable quality and completion per executive governance process
Manager of Client Engagements
Business Technology Solutions
02.2006 - 02.2008
- Direct project and implementation based client engagements through total ownership and accountability for successful completion of client projects
- Manage client engagements from an overall perspective and quality of service delivery
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Established performance and service goals and held associates accountable for individual performance
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Direct and schedule consulting team tasks, projects, consulting activities based on requirements and skills
- Design and document business process flows for new solution and key procedures
- Setup and design decisions for utilization of software to achieve client goals
- Ensure integrated approach to project management across cross-functional teams
- Review all project deliverables prepared by consultants
- Evaluate and implement process improvements for PM and implementation methodology
IT Project Manager
Voith IT Solutions
11.2002 - 02.2006
- Served as Project Manager for various IT system projects, including successful global implementation of large-scale ERP systems
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Observed and evaluated industry changes and presented recommendations to management
- Developed project plans identifying key issues, approaches and performance metrics
- Developed project management roadmap to define project objectives, timelines and milestones
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Provided detailed project status updates to stakeholders and executive management
- Monitored project performance to identify areas of improvement and make adjustments
Business Applications Specialist
Archon Group
05.2002 - 11.2002
- Provided system analysis to continually improve business processes and effectiveness
- Identified inefficiencies in both business process design and system functionality
- Managed internal system projects by developing and adhering to project plans
- Defined, documented, and mapped business requirements to software capabilities
- Developed and analyzed reports for both internal customers and management
- Diagnosed and documented system issues in timely and efficient manner
- Continually responded to changing requirements affecting business applications
- Developed, tested, and documented alternatives to software and reporting issues
- Performed backups of business application system (AS/400)
- Served as business application support for internal customers
Senior Consultant
Andersen
11.2000 - 11.2001
- Performed business process reengineering through organizational analysis and As-Is/To-Be analysis
- Served as Financial Team Lead for full-life cycle JDE Xe implementation
- Designed business processes to improve efficiencies and enhance effectiveness
- Directed data migration function for several Business Unit locations
- Mapped necessary data items and directed Conversion and Interface development from Legacy Systems
- Led migration efforts to JDE OneWorld from JDE World and Lawson for several companies
- Supervised consultants during the course of an engagement
- Supervised development of software enhancements and programs
- Identified process improvements and documented business procedures and policies
- Assisted in job arrangement, managing billings and directed change control
Consultant
Deloitte & Touche
04.2000 - 11.2000
- Served as Financial Team Lead for JDE OneWorld Implementation Projects
- Identified and documented necessary Business Process changes
- Developed and implemented Interfaces between other systems and JDE
- Developed customized applications and tables utilizing JDE Tools
- Mapped data items for Conversions and Interfaces
- Developed specifications for Conversions and Interfaces
- Provided consulting support for full life-cycle of client engagement
- Assisted in education programs, management feedback, and knowledge management feedback
- Developed expertise with multiple industries while achieving task and skill competence in tool sets and services within company
Education
Some College (No Degree) - Information Technology Project Management
George Washington University, School of Business And Public Management
AshburnBBA - Strategic Management
University of North Texas
Denton, TX05.1998
Skills
- Agile Methodology
- Waterfall Methodology
- Cloud Technologies; Infrastructure Implementations;
- Languages: JavaScript, XML; SQL; C; HTML; EDI
- Managing Revenue Projections
- Multi-Project Management
- Best Practices and Methodologies
- Project Management Body of Knowledge (PMBOK)
- User Acceptance Testing (UAT)
- Timelines and Milestones
- Infrastructure Projects
- Cross-Functional Communication
- Leadership Competency
Accomplishments
- Client Services
- Project Management
- Business Process Analysis
- Business Process Reengineering
- Continuous Process Improvement
- Implementation Methodology Definition
- Big 5 Consulting Experience
- Quality Improvement
- Customer Advocacy
- Relationship Management
- SDLC Management
- Programming Skills
Certification
PMP: Project Management Professional Certification, 2013
Additional Information
- STUDENT ACKNOWLEDGMENTS, Academic All-American, National Dean's List, Dean's Honor List, Professional Leadership Program graduate, financed all educational expenses personally.
Timeline
Senior IT Project Manager
ICON Plc
03.2014 - Current
Senior Technical Project Manager
OpenText
02.2008 - 02.2014
Manager of Client Engagements
Business Technology Solutions
02.2006 - 02.2008
IT Project Manager
Voith IT Solutions
11.2002 - 02.2006
Business Applications Specialist
Archon Group
05.2002 - 11.2002
Senior Consultant
Andersen
11.2000 - 11.2001
Consultant
Deloitte & Touche
04.2000 - 11.2000
Some College (No Degree) - Information Technology Project Management
George Washington University, School of Business And Public Management
BBA - Strategic Management
University of North Texas
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