Joe Eldridge
Richmond,KY
Summary
Highly motivated administrative professional with the desire to take on new challenges. Strong work ethic, very adaptable, and exceptional interpersonal skills. Experienced in office administration, with a natural capacity to lead or contribute to teams. Successfully oversee human resources, budgeting, supply management and patient services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRACTICE ADMINISTRATOR
THE ARTHRITIS CENTER OF LEXINGTON
08.2023 - Current
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Motivated staff by offering direction and providing constructive feedback
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections
- Oversaw recruitment efforts for new employees and provided onboarding training sessions
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
DIRECTOR OF HAMBURG OFFICE
THE ARTHRITIS CENTER OF LEXINGTON
12.2021 - 07.2023
- Oversaw 15 assistants, technicians, and office administrators
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records
- Monitored employee attendance records; addressed any issues concerning tardiness or absenteeism promptly according to established disciplinary procedures set forth by human resources department
- Analyzed financial data to identify areas of improvement in cost control initiatives
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
EXECUTIVE ASSISTANT
THE ARTHRITIS CENTER OF LEXINGTON
05.2018 - 12.2021
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Monitored incoming emails and responded accordingly in a timely manner
- Assisted in developing policies and procedures pertaining to office administration matters
- Answered telephone calls from customers or clients providing assistance where necessary
- Communicated with insurance companies to obtain benefit information for patient consultations and procedures
- Oversaw the coordination of administrative interns working with the practice.
Dock Associate
Belk Department Store
09.2015 - 05.2018
- Streamlined loading and unloading processes for faster turnaround times and fewer errors.
- Load and unload merchandise and recycled boxes onto and off of delivery trucks.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Verified quantity and description of materials received by checking merchandise against packing list.
- organized and cleaned expected areas of the department store.
Education
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF THE CUMBERLANDS
WILLIAMSBURG, KY12.2024
BACHELOR OF SCIENCE IN HEALTH SERVICE ADMINISTRATION -
EASTERN KENTUCKY UNIVERSITY
RICHMOND, KY05.2018
Skills
- Strong Interpersonal & Communication Skills
- Strategic Business Planning
- Payroll Administration
- Staff Management
- Policy Development
- Critical Thinking
- Workflow Management
- HIPAA & OSHA Regulations
- Regulatory Compliance
- Proficiency in NextGen EHR/PM system
- Proficiency in Microsoft Office
- Personnel Recruitment
Certification
- Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHMIA)
Timeline
PRACTICE ADMINISTRATOR
THE ARTHRITIS CENTER OF LEXINGTON
08.2023 - Current
DIRECTOR OF HAMBURG OFFICE
THE ARTHRITIS CENTER OF LEXINGTON
12.2021 - 07.2023
EXECUTIVE ASSISTANT
THE ARTHRITIS CENTER OF LEXINGTON
05.2018 - 12.2021
Dock Associate
Belk Department Store
09.2015 - 05.2018
MASTER OF BUSINESS ADMINISTRATION -
UNIVERSITY OF THE CUMBERLANDS
BACHELOR OF SCIENCE IN HEALTH SERVICE ADMINISTRATION -
EASTERN KENTUCKY UNIVERSITY
- Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHMIA)
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