Summary
Overview
Work History
Education
Skills
Certification
TECHNOLOGY SUMMARY
Timeline
Generic

Joe Eral

New Richmond

Summary

Sales operations professional with strong background in optimizing sales processes and driving strategic initiatives. Expertise in data analysis, CRM management, and process improvement, ensuring seamless operations and enhanced productivity. Focus on team collaboration and adaptability, consistently delivering results and supporting organizational goals. Known for reliability, strategic thinking, and commitment to excellence in fast-paced environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SALES OPERATIONS ANALYST

SentinelOne
10.2021 - 08.2025
  • Identified process gaps and developed solutions that improved efficiency across the organization's sales operations cycle.
  • Coordinated efforts between internal teams to ensure timely delivery of products or services.
  • Collaborated with multiple departments to ensure proper implementation of sales operations processes.
  • Led 2 AI projects to successful completion resulting in massive labor savings

SALESFORCE ADMINISTRATOR (CONTRACT)

Royal Mechanical
11.2020 - 04.2022
  • Maintain and customize Salesforce features such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
  • Ensure reporting is created and structured to provide management timely updates.
  • Develop effective data management processes and data governance
  • Performs routine Salesforce data management/cleanup tasks
  • Created and updated users, reports and dashboards to track pipeline/stages for management visibility.
  • Performed user training sessions for staff to utilize Salesforce in their sales role.

SENIOR APPLICATION ANALYST, MANAGED SERVICES TEAM

Be The Match | National Marrow Donor Program
01.2017 - 05.2020
  • Collaborate with internal and external teams to work on issues occurring with 50+ supported applications.
  • Work with support desk and senior engineers to investigate root causes and determine fixes for final resolution.
  • Partner with business lines to guide seamless transitions when passing a newly developed tool for their use.
  • Actively filled the role of team lead in meetings, requirement gatherings and roll outs.
  • Led UX for new registration portal in Salesforce from a support perspective.
  • Consistently developed relationships with business SMEs such as Stakeholders and product owners.
  • Led development of Disaster recovery plans for three of our Tier 1 applications using Confluence.
  • Onboarded, mentored and guided all new team members (8) for last two years.
  • SME for web technologies on team. HTML, CSS, SQL, .Net, IIS and RDP regularly used.
  • Successfully assisted business units in gaining approval for two new technologies ($210K saved).
  • Eliminated 4 external and less secure video streaming services and replaced them with Microsoft Stream.
  • Eliminated webmail using a combination of SharePoint and Microsoft Power Automate.
  • Guided new hires outside of our team how to best access their tools. This resulted in a reduction of web requests by 42%, allowing our team to focus on more technical issues.
  • Designed and managed documentation templates for knowledge base articles using Microsoft OneNote.

Education

Associates Degree - Web and Software Development

Wisconsin Indianhead Technical College
01.2016

Skills

  • Salesforce administration
  • Verbal and written communication
  • Relationship building
  • Problem Solving
  • Customer Experience
  • Process Improvements
  • CRM management
  • Order management

Certification

Salesforce Administrator

TECHNOLOGY SUMMARY

HTML, CSS, SQL, C#, ASP.NET, Web Forms, Salesforce, Jira, Bitbucket, Microsoft Visual Studio 2015, 2017, VSTS, SSMS, SharePoint, Salesforce, Ektron, WebCenter, Microsoft 365, ServiceNow, IIS, SQL, Server 2008R2, Tomcat, MYSQL, SharePoint, OneDrive, MS Forms, Power Automate/Flow, Server 2003, 2008, 2012, .Net Framework 3.5, 4.0, 4.5, 4.6, Salesforce Administrator

Timeline

SALES OPERATIONS ANALYST

SentinelOne
10.2021 - 08.2025

SALESFORCE ADMINISTRATOR (CONTRACT)

Royal Mechanical
11.2020 - 04.2022

SENIOR APPLICATION ANALYST, MANAGED SERVICES TEAM

Be The Match | National Marrow Donor Program
01.2017 - 05.2020

Associates Degree - Web and Software Development

Wisconsin Indianhead Technical College

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