JOE FAIRCHILD
Kailua Kona,HI
Summary
- Experienced professional leader with a passion for cultivating the game of golf
- Management experience in sales, merchandising and golf professional positions.
- Proven ability to build and develop successful teams to exceed sales and service expectations
- Proficiently multitasks in fast-paced and demanding service, sales and hospitality environments.
- Proficient in Golf Genius, POS, Microsoft Office and accounts payable/receiving software.
- Experienced High School and Junior Golf Coach
- PGA Associate actively enrolled in the PGA PGM program.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional
Kona Country Club
Keauhou, HI
03.2024 - Current
- Responsible for daily operations of golf facilities, all cloud based applications and development of all team members
- Providing all players and guests with exemplary service
- Analyze sales data to increase revenue and minimize course expenses
Player Services Attendant
The Club at Hokulia
Kealakekua, HI
09.2023 - Current
- Ensure all members and guests of Hokulia receive superior service while on property
- Responsible for golf cart fleet management - cleaning, storing, and rotating
- Managing practice facilities pursuant to club guidelines
Merchandising Execution Area Supervisor
The Home Depot
Kailua Kona, HI
04.2020 - 03.2024
- Lead a team of 10-12 associates in executing and maintaining merchandising standards for all departments of the retail location
- Responsible for all talent development, time management, and supervision
- Work closely with upper management to ensure the store is set to plan to always drive sales
- Responsible for maintaining and promoting a safe, clean, and welcoming working environment for both customers and staff
Sales Associate
Bike Works
Kailua Kona, HI
09.2017 - 04.2020
- Provide exceptional customer service, and make certain customers match their desired product
- Assist in department ordering and inventory management based on sales goals and customer purchasing trends
- Manage inventory in the POS system, and restock items in the store
- Handle customer inquiries and work diligently to ensure customers feel their concerns are heard and cared for
- Responsible for maintaining and promoting a safe, clean, and welcoming working environment for both customers and staff
Store Manager
General Nutrition Center
Kailua Kona, HI
02.2009 - 09.2017
- Manage activities related to staffing, including hiring administration, training, and performance management
- Manage employee scheduling and payroll weekly
- Ensure upper management's sales goals are met or exceeded each quarter across all staff
- Assign employees to specific duties to best meet the needs of the store daily, monthly, and quarterly
- Create sales analyses/reports to maximize sales opportunities and convey that to staff and upper management
- Oversee all aspects of daily store operations, procedures, and ensure all protocols are followed
- Ensure all transactions are processed correctly, and deposits are made promptly and recorded for upper management accurately
Department Manager
Longs Drugstores
Kailua Kona, HI
08.2000 - 01.2009
- Managed small team of sales associates and conducted training of new and current employees
- Establish and implement policies, goals, objectives, and procedures for my department
- Delegated various tasks, monitored operations and outcomes to successfully meet established goals in my department
- Monitor and maintain department inventory
- Interview potential job applicants and evaluate work performance of current employees
- Report any necessary performance issues to management with recommendations of how best to help the employee meet their goals
Education
High School Diploma -
Adolfo Camarillo High School
Fire Safety
Ventura College
Skills
- Coaching and mentoring
- Collaborative Leadership
- Staff training and development
- Merchandising Management
- Tournament operations management
- POS & Event software expertise
- Golf coaching and instruction
- Financial reporting
Certification
PGA PGM Level 1
Timeline
Assistant Golf Professional
Kona Country Club
03.2024 - Current
Player Services Attendant
The Club at Hokulia
09.2023 - Current
Merchandising Execution Area Supervisor
The Home Depot
04.2020 - 03.2024
Sales Associate
Bike Works
09.2017 - 04.2020
Store Manager
General Nutrition Center
02.2009 - 09.2017
Department Manager
Longs Drugstores
08.2000 - 01.2009
Fire Safety
Ventura College
High School Diploma -
Adolfo Camarillo High School