Joe Falconi
Hopatcong
Summary
Dynamic Vice President with 19 years of expertise in aligning systems with business objectives, policies, and regulatory standards. Strong advocate for leveraging exceptional organizational and communication skills to effectively lead and manage teams. Results-driven professional adept at interfacing with stakeholders and consulting on business processes to achieve impactful outcomes through strategic decision-making. Committed to fostering a collaborative environment that drives continuous improvement and operational excellence.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Head of Alternative Investments Product & Ops
Goldman Sachs & Co
New York, New York
10.2021 - Current
- Spearheaded the design and development of the Goldman Sachs Custody Solutions Alternative Investments platform, establishing the infrastructure and operating framework to support a scalable digital alternatives offering for registered investment advisors (RIAs).
- Led the integration of multiple fintech partners into the custody platform, delivering seamless digital capabilities that enhanced advisor experience, improved operational efficiency, and expanded the firm’s alternative investment ecosystem.
- Designed and launched a digital Alternative Investment Marketplace, providing RIAs with an end-to-end electronic subscription and investment workflow that streamlined access to private market investment opportunities.
- Drove the strategic growth of the platform to more than $3 billion in assets under custody (AUC) by expanding product offerings, enhancing platform capabilities, and partnering with internal stakeholders to increase advisor adoption.
- Partnered closely with the Business Development team to lead strategic sales presentations and platform demonstrations for some of the industry’s largest RIAs, including Elevation Point, New Edge Wealth, and Creative Planning, helping position Goldman Sachs as a leading alternative investment custody provider.
- Played a key leadership role in establishing the Alternative Investments Operations function, helping define organizational structure, operational workflows, and governance while overseeing day-to-day operational processes to support a rapidly expanding platform.
- Collaborated directly with the RIA community to identify business needs, gather product feedback, and implement enhancements that improved platform functionality, operational efficiency, and the overall client experience.
- Built and maintained strategic relationships with alternative investment sponsors and platform partners to streamline onboarding, subscription processing, and post-investment servicing, driving greater operational scalability and a more seamless client experience.
Vice President
Alternative Investments, Pershing LLC
Jersey City, NJ
02.2016 - 10.2021
- Played a pivotal role in driving consistent year-over-year revenue growth over a three-year period by identifying strategic opportunities to improve operational performance, increase processing capacity, and enhance the client experience.
- Led the development and implementation of process improvements that contributed to the department achieving its highest annual revenue on record, increasing efficiency while supporting significant business growth.
- Increased departmental cash flow over a three-year period by redesigning key operational workflows, simplifying complex processes, and introducing innovative solutions that improved scalability, reduced processing times, and enabled the acquisition of new business opportunities.
- Designed and delivered educational webinars for financial advisors and clients, increasing awareness and adoption of alternative investment products while leading the rollout and training for the Order Entry Trading System, resulting in improved platform utilization and operational efficiency.
- Partnered closely with the Security Master team to establish user-specific CUSIPs and develop standardized onboarding processes for General Partners, improving data integrity and accelerating new product implementation.
- Built strong cross-functional partnerships with teams including Security Master, Cost Basis Reporting, and Exception Processing to resolve complex operational challenges, improve end-to-end workflows, and enhance service delivery across the organization.
- Recognized as a top performer within the firm and consistently acknowledged for delivering exceptional client service, earning multiple Service Excellence Awards for leadership, execution, and operational excellence.
- Served as the subject matter expert for Pershing Alternative Investments processing, overseeing ACAT and Non-ACAT transfers, purchases, liquidations, distributions, and conversions across two operational locations while ensuring accuracy, regulatory compliance, and best-in-class client service.
Assistant Vice President
Alternative Investments, Pershing LLC
Jersey City, NJ
08.2015 - 02.2016
- Drove sustained year-over-year revenue growth over a three-year period by identifying strategic opportunities to optimize operational performance, increase processing capacity, and elevate the client experience.
- Spearheaded the design and execution of operational process improvements that contributed to the department achieving its highest annual revenue in firm history through greater efficiency, scalability, and execution.
- Increased departmental cash flow by reengineering core operational workflows, simplifying complex business processes, and implementing innovative solutions that reduced cycle times, improved productivity, and enabled new business growth.
- Developed and delivered educational webinars for financial advisors and institutional clients to increase awareness and adoption of alternative investment solutions, while leading the rollout, training, and implementation of the Order Entry Trading System across key stakeholder groups.
- Collaborated with the Security Master organization to establish user-specific CUSIPs and standardize onboarding procedures for General Partners, improving data governance, onboarding efficiency, and operational accuracy.
- Built and strengthened cross-functional partnerships with Security Master, Cost Basis Reporting, Exception Processing, and other business units to streamline end-to-end workflows, resolve complex operational issues, and enhance enterprise-wide service delivery.
- Consistently recognized as a top performer for exceptional client service, leadership, and execution, earning multiple Service Excellence Awards for driving operational excellence and delivering measurable business results.
- Served as the firm’s subject matter expert for Pershing Alternative Investments operations, overseeing ACAT and Non-ACAT transfers, purchases, liquidations, distributions, and conversions across two geographic operating locations while ensuring operational excellence, regulatory compliance, and superior client outcomes.
Lead Associate
Alternative Investments, Pershing LLC
Jersey City, NJ
10.2007 - 08.2015
- Managed the end-to-end processing of alternative investment transactions, including ACAT and Non-ACAT transfers, purchases, liquidations, distributions, and conversions, becoming a trusted processor recognized for accuracy, efficiency, and operational expertise.
- Developed strong cross-functional partnerships across the organization, collaborating with key business units to resolve complex operational issues, improve workflows, and deliver seamless client service.
- Established deep expertise in partnering with Cost Basis, Exception Processing, Corporate Actions, and Compliance teams to ensure regulatory adherence, operational integrity, and timely resolution of client transactions.
- Executed high-volume cash movement and account servicing activities, including federal fund wire transfers, ACH transactions, internal journals, and account processing through the Pershing NetX360 platform while maintaining strict accuracy and risk controls.
- Consistently delivered exceptional client service by meeting critical daily processing deadlines, proactively resolving issues, and ensuring timely, accurate execution of complex alternative investment transactions in a fast-paced environment.
Education
History
Montclair State University
Montclair, NJ07-2004
Justice Studies
County College of Morris
Morris Plains, NJ05-2002
Skills
- Process implementation
- Strong problem-solving capabilities
- Project management
- Team leadership
- Strong verbal communication
- Extremely organized
- Excellent work ethic
- Strategic planning
- Coaching and mentoring
- Business Development
Accomplishments
Wealth Management Industry Award (Wealthies) recipient for Custodian of the Year and Alternative Investment platform of the year
Certification
- Licensed Finra Series 99
- Licensed Finra SIE
Timeline
Head of Alternative Investments Product & Ops
Goldman Sachs & Co
10.2021 - Current
Vice President
Alternative Investments, Pershing LLC
02.2016 - 10.2021
Assistant Vice President
Alternative Investments, Pershing LLC
08.2015 - 02.2016
Lead Associate
Alternative Investments, Pershing LLC
10.2007 - 08.2015
History
Montclair State University
Justice Studies
County College of Morris