Summary
Overview
Work History
Education
Skills
Customer Reviews
Timeline
Generic
Joe Firtha

Joe Firtha

Brandon,FL

Summary

Dynamic and goal-oriented professional with a proven track record at KECO Capital, adept at leveraging expert communication skills and financial knowledge to drive client satisfaction and achieve targets. Excelled in relationship building, multitasking, and problem-solving, significantly enhancing team efficiency and customer service standards. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

3
3
years of professional experience

Work History

Loan Originator

KECO Capital
06.2023 - Current
  • Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
  • Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.

Life Guard

North Brandon Family YMCA
07.2022 - 12.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Crew Member

McDonald's Restaurant
03.2022 - 05.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Associate of Science - Health Sciences

Saint Petersburg College
6605 Fifth Ave. N., St. Petersburg, FL 33710
11-2027

High School Diploma -

Durant High School
4748 Cougar Path, Plant City, FL 33567
05-2023

Skills

  • Customer service-focused
  • Relationship building and management
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Adaptability and Flexibility
  • Time Management
  • Multitasking
  • Problem-solving abilities

Customer Reviews

I, Joe Firtha, am proud to be a key contributor at KECO Capital, making up one-third of the glowing Google reviews that highlight my exceptional customer service. My strong time management skills ensure that I meet clients' needs promptly, creating a seamless borrowing experience. Client satisfaction is my top priority, and I always strive to go above and beyond to address their concerns and desires. My organizational skills help me handle multiple deals efficiently, ensuring that no detail is overlooked. With a positive attitude, I closed each deal with enthusiasm, leaving clients delighted and eager to recommend my services.

Timeline

Loan Originator

KECO Capital
06.2023 - Current

Life Guard

North Brandon Family YMCA
07.2022 - 12.2022

Crew Member

McDonald's Restaurant
03.2022 - 05.2022

Associate of Science - Health Sciences

Saint Petersburg College

High School Diploma -

Durant High School
Joe Firtha