Joe Flood
Cheltenham,Pennsylvania
Summary
Accomplished professional with a proven track record in facility security and relationship management, notably with the Philadelphia Department of Prisons. Expert in emergency response and de-escalation techniques, enhancing safety and operational efficiency. Demonstrates exceptional verbal communication and leadership, significantly improving team performance and inmate supervision.
Overview
21
21
years of professional experience
Work History
Corrections Officer
Philadelphia Department Of Prisons
09.2024 - Current
- Enhance facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervise inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduce inmate altercations by maintaining consistent enforcement of rules and regulations.
- Support successful emergency response efforts by participating in regular drills and training exercises.
- Prevent contraband introduction through diligent cell searches and visitor screenings.
- Conduct pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintain safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitor radio transmissions between staff to respond immediately to directions and emergencies.
- Collaborate with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Inspect condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Ensure accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Dump Truck Driver
R.P. Blair Trucking
04.2024 - 09.2024
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Operated vehicles according to local, regional and federal transportation regulations.
- Safely drove truck and materials to various destinations in State.
Transit Bus Operator
SEPTA
06.2015 - 03.2024
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Enabled accessibility for all passengers needing additional help during transit.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Manager
Au Naturale Hair Salon
07.2004 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Central Bucks East Highschool
2804 Holicong Rd, Doylestown, PA 1890206.2004
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- De-escalation techniques
- Booking procedures
- Relationship building and management
- Accountability
- First aid and CPR certified
- Conflict resolution skills
- Mental health awareness
- Facility security
- Firearm operations trained
- Class B equipment maintenance
Timeline
Corrections Officer
Philadelphia Department Of Prisons
09.2024 - Current
Dump Truck Driver
R.P. Blair Trucking
04.2024 - 09.2024
Transit Bus Operator
SEPTA
06.2015 - 03.2024
Manager
Au Naturale Hair Salon
07.2004 - 06.2015
Central Bucks East Highschool
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