Joe Flores
Edinburg,USA
Summary
Experienced business leader focused on enhancing operational efficiency and driving strategic growth. Recognized for creating collaborative team environments that consistently deliver successful outcomes. Demonstrated reliability in adapting to evolving business needs and championing continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Interim COO
Valley Day & Night Clinic
09.2024 - Current
- Oversee daily operations of Brownsville, Harlingen and Mission departments ensuring they run smooth and efficiently
- Developed and implemented strategies to enhance operational efficiency
- Manage budgets, monitor financial performance and implemented cost control measures
- Ensure compliance with healthcare regulations and standards
- Supervise and support clinical staff
- Create and enforce operational policies and procedures that promote safety, efficiency and patient satisfaction
- Analyze clinical and operational data to identify trends, inform decision making and enhance service delivery
- Implement programs and practices to enhance the patient experience and address concerns or feedback
- Oversee the implementation and optimization of healthcare technologies, such as electronic health records (EHR) and telehealth services
- Identify potential risks in operations and patient care, developing strategies to mitigate those risks
- Ensure the organization adheres to federal, state and local healthcare regulations and accreditation standards
Medical Office Manager
UTRGV AHEC Program
05.2024 - 08.2024
- Manage clinics in San Carlos, La Victoria, and Brownsville in accordance with grant funds for the Area Health and Education Centers
- Meet daily with provider to address needs, clinic goals, financials and volumes
- Develop a plan to demonstrate progress on key milestones and goal attainment
- Set up and conduct training for staff to ensure uniform performance throughout the facilities
- Facilitate interaction with patients and providers
- Identify deficiencies such as staff, training, supplies, equipment, or building issues and address promptly
- Recruit physicians and their support personnel
Practice Administrator
South Texas Health Systems Clinics
01.2021 - 04.2024
- Supervise multiple physicians and specialty clinics
- Currently manage clinics in McAllen, Weslaco and Edinburg, TX to ensure proper guidance, training and the highest quality patient care is upheld
- Meet daily with provider to address needs, clinic goals, financials and volumes
- Daily zoom meeting administration team to implementation goals, address safety concerns, patient satisfaction surveys and expansion projects
- Compile and send daily/weekly reports to various departments or data/analytical usage, and conduct plan with providers and staff to address any issues
- Develop a plan to demonstrate progress on key milestones and goal attainment
- Set up and conduct training for staff to ensure uniform performance throughout the facilities
- Meet weekly, monthly and quarterly with department heads to understand and support logistics
- Address any issues or implement upcoming changes
- Facilitate interaction with patients and providers
- Identify deficiencies such as staff, training, supplies, equipment, or building issues and address promptly
- Recruit physicians and their support personnel
- Deep understanding of physician contracts and contract negotiations
- Securing locum (temp) physicians to cover the market on a monthly basis
- Meet monthly and quarterly with physicians to discuss financials and productivity bonuses
- Attend monthly and quarterly community events, meetings, and physician mixers to ensure awareness and participation concerning stakeholder’s direction
- Represent UHS/STHS as an Ambassador for the company
Practice Manager, CMOM
Doctor’s Hospital at Renaissance
06.2017 - 12.2020
- Supervise multiple clinics with various specialties, operating times, doctors and staff
- Would travel daily to any number of facilities that would range from Brownsville, TX to Rio Grande City, TX to ensure proper guidance, training and education was given
- Meet daily with provider to address needs, clinic goals, financials and volumes
- Daily phone conferences that consisted of DHR model, implementation goals, safety concerns, patient satisfaction surveys and Joint Commission standards
- Compile and send daily/weekly reports to various departments or data/analytical usage, and conduct plan with providers and staff to address any issues
- Set up and conduct training for staff to ensure uniform performance throughout the facilities
- Conduct and meet with local program directors to ensure fluid communication throughout our organization and the community
- Meet weekly, monthly and quarterly with department heads to communicate and address any issues or implement upcoming changes
- Facilitate interaction with patients and providers
- Identify deficiencies such as staff, supplies, equipment, or building issues and address promptly
Medical Trauma Manager
TXARNG
01.2007 - 09.2019
- Served as the Senior Medical NCOIC, and the Aid Station Senior Medic for C Co
- 3/141 INF BN
- Responsible for the safety, discipline, training, development, health and welfare of three Junior Enlisted Soldiers and the battalion’s well-being
- Scheduled, cancelled, re-scheduled service member appointments and consults in the battalion aid station
- Generated no-show information reports to my superiors; prepared for troop medical clinic visits; monitored both inpatient and outpatient appointments for flu vaccinations
- Master Resilience Trainer Assistant to help transition from Active status to Civilian status
- Ensure medical forms are complete and verify information before uploading it to the Army’s Standard Installation and Division Personnel Reporting System (SIPERS), and filling it accordingly
- Developed and maintained a working relationship with other medical staff, officers, and support personnel in order to achieve proper and swift communication of soldier’s issues and required necessities
- Coordinated with Commander and First Sergeant to process all emergency and non-emergency transfers to local hospital or Battalion Aid Station
- Coordinated administrative services for veterans, family members, caregivers and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
- Conduct monthly review of medical records, pending consultations, and follow up with plan outlined to better the soldier
- Active duty from 2007 – 2010, 2012, 2018 - 2019 – minimum 40 hours per week
Store Manager
Whataburger
03.2011 - 04.2016
- Ensured all staff members, to include managers, give great customer service
- Dealt with the financial side of the store and people management
- Maintained statistical and financial records, recruiting, training, supervising and appraising staff while ensuring quality of the products and safety throughout the store
- Conducted daily shift meetings with staff members and weekly meetings with managers
- Reported any anomalies to the General and Area Managers
- Kept daily, weekly, and monthly inventory to see where opportunities are in profit and waste
- Constantly achieved objectives set by the Dobson Family to ensure brand awareness, brand loyalty, and customer growth
- Regularly ensured deposits are made accurately and are verified at the bank
- Ensured food safety and quality several times throughout the day
- Assisted with making schedules for team members and managers
- Spoke on a daily basis to long time customers and new customers to ensure quality and consistency on our performance
Education
CMOM - Medical Office Management
Practice Management Institute
San Antonio02-2020
Emergency Medical Technician -
Army School of Medical Sciences
Austin, TX10.2010
CompTIA A+ Certification -
Army School of Applied Sciences
Augusta, GA10.2007
University of Texas Pan American
Edinburg, TX12.2002
Diploma -
Edinburg North High School
Edinburg, TX06.2000
Skills
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Organizational development
- Strategic partnerships
- Facilities management
- Human resources management
- Information technology management
- Workforce planning
- Corporate social responsibility
- Logistics management
- Innovation management
Jobrelatedtraining
- 03/01/11, Basic Staffing and Placement, WBU (Whataburger University)
- 03/01/11, Workers Compensation, WBU (Whataburger University)
- 06/01/11, Processing Personnel Actions, WBU (Whataburger University)
- 09/01/19, CDC Immunization Vaccines for Children Program
- 12/01/19, Practice Management Institute Medicare and Compliance Changes
- 12/01/19, Practice Management Institute CPT Code Updates
- 01/01/20, Practice Management Institute Medical Office Compliance
- 02/01/20, Practice Management Institute Certified Medical Office Manager
- 10/01/21, m3 Effective Performance UHSORG
- 10/01/21, m3 Motivating and Recognition UHSORG
- 10/01/21, m3 Leadership Rounding for Engagement UHSORG
- 10/01/21, m3 Coaching and Performance Improvement UHSORG
- 10/01/21, m3 Culture of Accountability UHSORG
- 11/01/21, m3 Achieving Communication Effectiveness UHSORG
- 11/01/21, m3 Change Management UHSORG
- 11/01/21, m3 Managing Conflict UHSORG
- 11/01/21, Press Ganey – Strengths Based Leadership
- Various, yearly HR, HIPAA, Security and job-related training courses
Professionalreferences
- Alexandria Castillo, Practice Supervisor, STHS, Alexandria.castillo@uhsinc.com, (706)908-4544
- Jose Martinez, Practice Administrator, STHS, Jose.martinez5@uhsinc.com, (956)322-1406
- Brenda Benitez, Practice Manager, UTRGV, Brenda.benitez@utrgv.edu, (956)451-2328
- Karla Soberanis, Program Supervisor, UTRGV, Karla.soberanis@utrgv.edu, (956)620-9204
- Daniel “Rick” McLean, MD, Trauma Surgeon, (956)458-6784
Other Information
I certify that I can type 50+ words per minute and that the information within this resume is accurate.
Languages
Spanish
Native or Bilingual
Timeline
Interim COO
Valley Day & Night Clinic
09.2024 - Current
Medical Office Manager
UTRGV AHEC Program
05.2024 - 08.2024
Practice Administrator
South Texas Health Systems Clinics
01.2021 - 04.2024
Practice Manager, CMOM
Doctor’s Hospital at Renaissance
06.2017 - 12.2020
Store Manager
Whataburger
03.2011 - 04.2016
Medical Trauma Manager
TXARNG
01.2007 - 09.2019
Emergency Medical Technician -
Army School of Medical Sciences
CompTIA A+ Certification -
Army School of Applied Sciences
University of Texas Pan American
Diploma -
Edinburg North High School
CMOM - Medical Office Management
Practice Management Institute
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