Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Foster

Spring Hill,FL

Summary

Highly accomplished Systems Engineer and IT Team Lead with extensive experience in desktop supervision, technical support, and project management. Proven ability to coach and mentor staff, streamline IT processes using best practices, and deliver exceptional customer service. Recognized for innovation, leadership, and achieving significant cost savings. Seeking to leverage comprehensive technical expertise and leadership skills to support the District’s Technology Services department.

Overview

10
10
years of professional experience

Work History

Senior Systems Engineer

Lakeland Regional Hospital
Lakeland, Florida
01.2020 - Current
  • Trained and mentored a dozen+ members of IT Service Delivery and Help Desk staff on hospital procedures, ticket processing, and service distributions.
  • Developed process to replace Revenue Center equipment, saving approximately $235,000.
  • Received special services award for coordinating Crowdstrike outage remediation, resulting in minimal downtime.
  • Used SCCM for collection creation and package distribution, including preparing and distributing HP G10 724 Cerner backup system for the entire hospital.
  • Created multiple KB documents to train Service Delivery and Help Desk personnel.
  • Performed regular desk side hardware and software repairs for doctors, executives, and clients.
  • Participated in remediation of multiple system outage issues.
  • Supported a variety of desktops including HP G2-G11, HP CyberNet All in Ones, HP EliteDesks, MacBooks, and VMWare virtual devices.
  • Coordinated with vendors and departments on system projects including Philips Xper and Stryker.

Florida IT Team Lead

Alignment Healthcare
09.2015 - 01.2020
  • Oversaw daily activities of 5 members of the Technical Services department across multiple states.
  • Deployed and established 8 Alignment Healthcare locations throughout Florida.
  • Configured and deployed Cisco switching, Dell computers, NEC VOIP phones, and HP peripherals.
  • Administered ADT Brivo site security and Smart PSS DVR client access for all 8 facilities.
  • Performed systems migration from Windows 7 to Windows 10 and upgraded users to Office 365.
  • Provided analysis, maintenance, and reporting on all systems.
  • Assisted users with day-to-day troubleshooting of computer and telephony equipment.
  • Performed regular site visits to ensure high standards of IT service were met.
  • Documented various processes related to system implementation and maintenance activities for future reference.
  • Developed and implemented IT processes to ensure compliance with industry standards.
  • Assisted in developing strategies for improving overall efficiency of the IT department.
  • Provided support to end users when they encountered problems with their systems or applications.
  • Performed troubleshooting activities to identify root cause of system issues and develop appropriate resolutions.
  • Created training materials for new hires onboarding process into the IT team.
  • Identified areas of improvement in existing systems, and created solutions to address them.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Installed and performed repairs to hardware, software or peripheral equipment.

Education

Associate of the Arts -

Pasco Hernando State College
01.1994

Skills

  • Desktop Supervision & Leadership
  • Technical Support & Operations
  • Training & Documentation
  • Customer Service & Communication
  • Desktop support
  • Software installation
  • Hardware troubleshooting
  • System upgrades
  • Active directory management
  • User training
  • Process improvement
  • Vendor coordination
  • Technical documentation
  • Customer service
  • Team leadership
  • Problem solving
  • Communication skills
  • Operating system expertise
  • End-user training
  • Hardware installation
  • Mobile device management
  • Help desk support
  • Application support
  • Remote desktop support
  • Adaptability to change
  • Virus and malware removal
  • Hardware diagnostics
  • Networking experience
  • Peripherals maintenance
  • Ticketing system proficiency
  • Remote assistance
  • Printer configuration

Timeline

Senior Systems Engineer

Lakeland Regional Hospital
01.2020 - Current

Florida IT Team Lead

Alignment Healthcare
09.2015 - 01.2020

Associate of the Arts -

Pasco Hernando State College

Similar Profiles

CREATE PROFILE