Joe Frazer
Dallas,TX
Summary
Diligent Business Office Manager with over 12 years of experience maintaining seamless business operations. Smoothly administers budgets, monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in customer service, account billing, and problem resolution.
Overview
13
13
years of professional experience
Work History
Director of Business Services
Concorde Career Colleges
Dallas, TX
04.2015 - Current
- Manage comprehensive business office functions, accounts payable coding, bank deposits, payment processing, petty cash, and past-due collections
- Perform multi-million dollar annual account billing for multiple educational programs, and ensuring accuracy of financial transactions.
- Responsible for all campus supply orders and managing inventory.
- Implement cost-saving strategies resulting in significant annual reduction of expenditures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Improved customer service satisfaction ratings to 97% over tenure with organization.
Banking Associate/Temporary Contractor
RAD Recruiting Partners
Addison, TX
05.2013 - 04.2015
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Promoted and sold banking products and financial services.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
Business Office Manager
Court Reporting Institute of Dallas
Dallas, TX
03.2011 - 04.2015
- Reviewed invoices for accuracy to identify cost savings.
- Monitored inventory levels of office supplies and placed orders when needed.
- Oversaw student billing procedures to ensure accurate data entry and timely payment collection.
Education
Bachelor of Arts - Sociology With A Minor in Business
University of North Texas
Denton, TX08-2004
Skills
- Business Acumen
- Operations Management
- Report Generation
- Debt collection
- Billing
- Team Leadership
- Microsoft Office
- Administrative Leadership
Timeline
Director of Business Services
Concorde Career Colleges
04.2015 - Current
Banking Associate/Temporary Contractor
RAD Recruiting Partners
05.2013 - 04.2015
Business Office Manager
Court Reporting Institute of Dallas
03.2011 - 04.2015
Bachelor of Arts - Sociology With A Minor in Business
University of North Texas