JOE GARCIA
Pasadena,CA
Summary
Accomplished, Innovative and Highly Creative Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Service Experience Manager
Nordstrom Rack
North Hollywood , CA
02.2023 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented innovative approaches to enhance the overall Customer Service experience.
- Identified opportunities for process optimization within the Service Experience team.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback to identify areas of improvement in customer service delivery.
- Created processes and procedures to improve customer service experience, efficiency, and accuracy.
- Interacted directly with customers via phone or email inquiries regarding their product and service needs.
- Recruited and trained new employees to meet job requirements.
- Managed daily operations of the Service Experience team, including scheduling and assigning tasks.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Men's Apparel Manager
Nordstrom
Cerritos, CA
08.2022 - 02.2023
- Managed daily operations of the store including staffing, scheduling, training and performance management of employees.
- Implemented promotional activities such as discounts, contests and special events to increase sales volume.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed strategies to increase customer engagement and store traffic.
Visual Merchandising Combo Manager (Combo Stores)
Nordstrom
Topanga And Thousand Oaks, California
03.2018 - 08.2022
- Communicated visual merchandising information and standards via in-store training and regular meetings with two stores.
- Created look and feel of visual merchandising publications to better target specific audiences for both stores.
- Oversaw Visual Merchandising for new in-store Luxury soft shop brand openings such as: Bottega Veneta, Brunello Cucinelli, ZEGNA, Dior, Givenchy and Tom Ford.
- Lead in store events with big brands such as: Free People, Good American, Cartier, SKIMS, KYLIE and Valentino.
- Lead and Coordinated a Large in-store profile "Remodel Project" for Nordstrom Thousand Oaks. Responsibilities included: Coordinating store schedule based on remodel needs, working with dept. managers as store departments/environment changed. Worked closely with store manager and Nordstrom Store Design Team as remodel project started.
Fine Apparel Visual Merchandising Stylist
Neiman Marcus
Newport Beach, California
03.2017 - 03.2018
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Maintained styling, presentation and merchandising guidelines for Fine Apparel. This includes communicating with brands, other brand managers and merchandising teams.
- Developing, brainstorming and building new store environments, large volume driven events and large scale VM installations on a daily, weekly and monthly basis.
- Ultimately understands "Fashion and Art" trend direction including knowledge of luxury brands and aesthetic.
SE/SCAL Regional VM Interior Specialist
NORDSTROM Miami Beach & Los Angeles Region
, FL
03.2013 - 08.2016
- Demonstrate a clear understanding of all women’s apparel/designer departments and their customer, passion for fashion-relevant styling and knowledge in current trends.
- Help develop and distribute communication tools for styling, merchandising and promotional execution that support marketing plans and company goals.
- Monitor existing visual department merchandising strategies for effectiveness, setting priorities to ensure and maximize talent and resources.
- Develop clear processes and expectations around key hallmark holidays, 4th quarter, sale and fashion timeframes.
- Lead store opening and remodel department merchandising and styling efforts with VM store and Regional teams.
Senior Visual Merchandising Manager/Fashion Stylist
NORDSTROM
Arcadia, CA
08.2004 - 02.2013
- Oversee a high-volume and high-ranked designer $77+ million retail store for 2012.
- Tracking department business and numbers through Nordstrom reporting on a daily basis.
- Directed, lead and assisted in opening new Nordstrom store locations, remodels, set-ups, promotional installations, overnight floor moves, pop-up shops across the OC/LA Region and company.
- Reported to regional Vice President and regional managers with photo/volume recaps regarding floor moves and events.
- Maintained and projected expense budgets on a monthly basis.
- Executed-Stage Area and Store Setup, planned and supported in-store events that lead to higher store volume events.
- Managed a Visual Merchandising Team of 3-9 visual stylists at one time and visually in-charge up to 40+ depts.
Visual Merchandising Stylist
ROBINSONS MAY
Santa Ana, CA
12.2003 - 06.2004
- Work closely with visual team to understand company directives.
- Establishing a strong customer base by driving the Robinsons May environment corporate visual guidelines.
Education
Associates Degree - Advanced Fashion Design and Merchandising Technology
California Design College-Art Institute of Los Angeles
Hollywood, CA06.2004
Associates Degree - Fashion Design
California Polytechnic University
06.2001
Skills
- Planogram Execution
- Mannequin and Prop Maintenance
- Knowledge of Cross Merchandising/Branding
- Graphic Design background
- Ability to track/drive Volume/business through reporting & initiatives
- Ability to multi-task & detailed oriented Proficient in Photoshop/Illustrator, Word, Power point, Apple/Mac Budgeting and resourcing skills
- Ability to maximize sales opportunities Fixture layout/Space planning
- Sales Support
- Staff Training and Development
- Business Administration
- Staff Management
- Customer Service
- Budget Management
- Schedule Management
- Human Resources Management
- Employee Development
- Hiring and Training
- Onboarding and Orientation
- Scheduling and Coordinating
- Teamwork and Collaboration
Affiliations
FIDM-Guest Speaker-Feb 2022-for Graduating FIDM Class of 2022. Shared insight and inspiration on my career in Visual Merchandising, Art and Fashion.
Accomplishments
- Wardrobe Stylist Credits include:- 2005-Little Athens (short film)- 2001-2004-Assisted in magazine shoots and short films, working with designers and photographers for major campaigns andinterned at Peoples Revolution-PR company- 2003-Smashbox/IMG Fashion Week-assisted designers: Jeremy Scott.
Timeline
Service Experience Manager
Nordstrom Rack
02.2023 - Current
Men's Apparel Manager
Nordstrom
08.2022 - 02.2023
Visual Merchandising Combo Manager (Combo Stores)
Nordstrom
03.2018 - 08.2022
Fine Apparel Visual Merchandising Stylist
Neiman Marcus
03.2017 - 03.2018
SE/SCAL Regional VM Interior Specialist
NORDSTROM Miami Beach & Los Angeles Region
03.2013 - 08.2016
Senior Visual Merchandising Manager/Fashion Stylist
NORDSTROM
08.2004 - 02.2013
Visual Merchandising Stylist
ROBINSONS MAY
12.2003 - 06.2004
Associates Degree - Advanced Fashion Design and Merchandising Technology
California Design College-Art Institute of Los Angeles
Associates Degree - Fashion Design
California Polytechnic University