Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joe Garrett

Lubbock,TX

Summary

Dynamic sales leader with a proven track record at Culligan, driving revenue growth through strategic planning and effective team training. Expert in sales funnel management and attentive customer service, I successfully launched new products and built high-performing teams, consistently exceeding targets and enhancing customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Sales

Culligan
04.2018 - Current
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Outside Sales

Texas First Rentals
08.2016 - 12.2017
  • Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
  • Trained new team members on best practices for outside sales techniques, resulting in improved performance across the board.
  • Collaborated closely with other outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Outside Sales

H&E Equipment
04.2015 - 09.2016
  • Qualified leads and set up customer appointments for outside sales team.
  • Worked closely with other outside sales representatives to coordinate joint selling efforts for larger account opportunities.
  • Exceeded monthly sales targets and quotas consistently.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Monitored competitor activities to maintain competitive advantage.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.

Inside Sales / Dispatcher

H&E Equipment
11.2013 - 04.2015
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 4 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Skills

  • Sales training and leadership
  • Revenue growth
  • Sales funnel management
  • Sales team training
  • Pipeline development
  • Customer service and assistance
  • Customer service expert
  • Attentive customer service
  • Adherence to high customer service standards

Certification

TCEQ Water Specialist Level III

PWS Operator Level D

Timeline

Director of Sales

Culligan
04.2018 - Current

Outside Sales

Texas First Rentals
08.2016 - 12.2017

Outside Sales

H&E Equipment
04.2015 - 09.2016

Inside Sales / Dispatcher

H&E Equipment
11.2013 - 04.2015

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Joe Garrett