Joe Garrison
Ashville,OH
Summary
Proven leader and efficient problem-solver, adept in logistics management and mechanical troubleshooting, with a track record of enhancing warehouse operations at WidePoint. Skilled in fostering team collaboration and improving customer satisfaction through effective communication and safety awareness. Demonstrates a commitment to maintaining high-quality standards and optimizing inventory accuracy. Reliable Maintenance Worker skilled in safely operating moving heavy furniture and repairing a number of different things. 7-year background ordering cleaning supplies, removing trash and recyclables and conducting repairs where needed.
Overview
16
16
years of professional experience
Work History
Shipping Coordinator
WidePoint
12.2020 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Processed returns and updated accounts.
Senior Customer Service Representative
WidePoint
01.2018 - 12.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reduced call wait times by implementing effective time management techniques within the team.
Shift Manager/Maintenance Technician
McDonald's
10.2010 - 01.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Crew Member
McDonald's
04.2008 - 10.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Grove City High School
Grove City, OH05.2010
Skills
- Shipping procedures
- Warehouse Operations
- Equipment operations
- Logistics Management
- Problem solving ability
- Mechanical Troubleshooting
- Safety awareness
- Hand and power tools
- Electrical Troubleshooting
Timeline
Shipping Coordinator
WidePoint
12.2020 - Current
Senior Customer Service Representative
WidePoint
01.2018 - 12.2020
Shift Manager/Maintenance Technician
McDonald's
10.2010 - 01.2018
Crew Member
McDonald's
04.2008 - 10.2010
High School Diploma -
Grove City High School
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