Joe Goetz
Keokuk,IA
Summary
Driven Operator with 11 years of experience in industry as well as 21 years of experience in retail manaagement.. Customer and communication with collegues and management. Acknowledged for concise time management skills, superior organization and effective communication. Experienced with customer service and administrative expectations. Known for strong time management, organization and communication skills.
Overview
32
32
years of professional experience
Work History
Operator
Roquette America
Keokuk, IA
04.2014 - Current
- Assisted in the setup of production lines according to customer specifications.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Set up and operated production machinery according to specific standards and protocols of company.
- Maintained production and quality documentation.
- Used hand trucks and forklifts to unload, load and transport items.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Used daily system logs to document production information, discussing issues with management.
1st Assistant Manager
County Market Grocery Store
Keokuk , IA
07.2006 - 08.2014
- Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
- Provided excellent customer service to ensure customer satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Manager
Hy Vee
Keokuk, IA
07.2000 - 08.2006
- Communicated with other shift managers to facilitate continuum of customer service.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Reviewed financial statements to meet targets during shift.
- Implemented cost-control measures to maintain budgetary guidelines.
- Recommended opportunities for growth and advancement to motivate employees.
- Helped employees accomplish tasks during peak periods.
- Maintained cleanliness and organization of work area.
Night Manager
County Market Grocery Store
Keokuk , IA
08.1993 - 07.2000
- Provided information services to customers regarding promotions, pricing, and reservations.
- Stocked shelves and racks in key areas to attract customers to store.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Established friendly relationships with regular guests, members and residents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw night audit function and preparation of daily financial reports.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
Education
High School Diploma -
Cardinal Stritch High School
Keokuk, Ia05-1990
Skills
- Quality care standards
- team collaboration
- Decision-making
- Friendly, positive attitude
- People skills
- Multitasking
- Problem solving
- Effective communication
- Quality improvement
- Time management
- Documentation and reporting
Timeline
Operator
Roquette America
04.2014 - Current
1st Assistant Manager
County Market Grocery Store
07.2006 - 08.2014
Shift Manager
Hy Vee
07.2000 - 08.2006
Night Manager
County Market Grocery Store
08.1993 - 07.2000
High School Diploma -
Cardinal Stritch High School
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