Joe Gomez
Yuma,AZ
Summary
Highly adaptable and results-driven professional with diverse experience across various industries. Quick to learn new processes and systems, with a strong ability to thrive in high-pressure, fast-paced environments. A dedicated team player who excels at multitasking, prioritizing tasks, and maintaining focus under tight deadlines. Computer literate with proficiency in a variety of software programs and tools. Receptive to feedback and committed to continuous improvement, always ensuring compliance with company policies and regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician
Desert Choice Schools
Yuma, AZ
11.2024 - Current
- Supervise and support students across K-12, addressing their daily needs and fostering a positive learning environment.
- Establish and communicate clear rules and expectations to promote student accountability and behavior management.
- Document and monitor student progress, providing feedback and guidance to enhance academic and personal development.
Jail Liaison / PSS / BHT
Transitional Living Center Recovery
Yuma, AZ
06.2024 - 10.2024
- Coordinated and scheduled in-person, phone, and video appointments with incarcerated individuals at the county jail for recovery program screenings.
- Conducted screenings for jail inmates, connecting them with appropriate recovery programs or agencies that may support eligibility for early release.
- Facilitated intake screenings for individuals from inpatient recovery facilities, evaluating eligibility for Transitional Living Center Recovery’s outpatient and housing programs.
- Provided transportation for recently released inmates to probation offices, court appointments, local shelters, and inpatient/outpatient treatment centers.
- Performed full responsibilities of a Peer Support Specialist, offering guidance, advocacy, and lived-experience support to individuals in recovery.
- Fulfilled duties of a Behavioral Health Technician, assisting with client monitoring, documentation, and coordination of care in behavioral health settings.
Peer Support Specialist / Behavioral Health Technician
Transitional Living Center Recovery
Yuma, AZ
04.2024 - 06.2024
- Provided emotional support and active listening to individuals in recovery from substance use and mental health challenges, fostering trust and connection.
- Assisted members in accessing community resources, including recovery meetings, employment opportunities, and resume development.
- Supported recovery-based recreational activities to promote engagement, structure, and wellness in members’ daily lives.
- Transported members to probation offices, medical clinics, behavioral health appointments, and inpatient/outpatient treatment facilities.
- Conducted new member orientations, including administering urine analyses and breathalyzer tests for both new and existing members.
- Facilitated housing program intakes, including completion of housing agreements for members seeking transitional living support.
- Maintained thorough documentation of all member interactions and services provided within designated electronic systems.
- Delivered daily service updates via company-wide emails to ensure continuity of care and team communication.
Hardware Associate
The Home Depot
Yuma, AZ
02.2022 - 04.2023
- Delivered excellent customer service by assisting shoppers with product selection and inquiries
- Supported merchandising efforts by organizing shelves, setting up displays, and ensuring planogram compliance
- Engaged in retail sales, driving product knowledge and promotional awareness to meet store goals
- Served as a backup cashier, processing transactions efficiently and maintaining accurate cash handling procedures
- Assisted with loading and unloading merchandise, ensuring safe and timely stock movement
- Operated Ballymore lift equipment to retrieve and stock products in elevated locations safely and effectively
Barback
Quechan Casino & Resort
Winterhaven, CA
01.2020 - 08.2020
- Stocked and replenished alcohol inventory (kegs, bottled and canned beer, liquor, and liqueurs) across multiple bar locations within the casino.
- Performed consistent heavy lifting and physical labor, transporting and organizing bar tools, equipment, and various supplies to support safe, efficient, and timely daily operations.
- Maintained clean and orderly storage areas, complying with health and safety regulations.
- Supported inventory management and restocking efforts, coordinating with the Food and Beverage Department and bar staff to maintain accurate stock levels and ensure efficient product availability across all bar areas and storage rooms
Customer Service Representative
Convey Health Solutions
Yuma, AZ
09.2017 - 07.2018
- Answered high-volume inbound calls, assisting clients with insurance inquiries, prescription services, payments, and general support.
- Processed premium and prescription payments, ensuring accuracy and adherence to billing procedures.
- Addressed and resolved grievances and complaints in compliance with company policies and customer service standards.
- Handled mail-order prescription refills, coordinating with internal systems and pharmacy services to ensure timely delivery.
- Utilized Microsoft Word, Excel, and proprietary company software systems for documentation, data entry, and workflow management.
- Sold health insurance plans and served as an enrollment specialist, guiding clients through plan options, eligibility, and enrollment procedures.
Crew Member
Jack in the Box
Yuma, AZ
08.2017 - 09.2017
- Prepared and cooked meals in accordance with safety, hygiene, and portion control standards
- Performed regular cleaning and sanitizing of kitchen equipment, workstations, and dining areas to maintain a safe and compliant environment
- Monitored and restocked food, kitchen supplies, and inventory, ensuring readiness for daily operations and minimizing shortages
Education
General educational development - General Studies
Arizona Western College
Yuma, AZHigh school or equivalent - General Studies
Yuma High School
Yuma, AZ05.2016
Skills
- Behavioral Health
- Behavior Management
- Working With Children And Adults With Disabilities (Physical and Developmental)
- Medical Documentation
- Clinical Documentation
- Experience With Children
- Office Experience
- Phone Etiquette
- Organizational Skills
- Data Entry
- Communication Skills
- Microsoft Programs
- Computer Literacy
- Sales
- Basic Math
- Cash Handling
- Inventory Control and Management
- Kitchen Experience
- Food Preparation
- Bartending
- Serving
- Cashiering
- Customer Service
- Physical and Heavy Labor
- Cleaning
Certification
- Driver's License July 2024 to September 2062
- Armed Security Guard November - 2024 to November 2026
- Unarmed Security Guard - November 2024 to November 2026
- Arizona Clearance Card - October 2024 to October 2030
- Arizona IVP Clearance Card - November 2024 to November 2030
Languages
English - Expert
Spanish - Expert
Timeline
Behavior Technician
Desert Choice Schools
11.2024 - Current
Jail Liaison / PSS / BHT
Transitional Living Center Recovery
06.2024 - 10.2024
Peer Support Specialist / Behavioral Health Technician
Transitional Living Center Recovery
04.2024 - 06.2024
Hardware Associate
The Home Depot
02.2022 - 04.2023
Barback
Quechan Casino & Resort
01.2020 - 08.2020
Customer Service Representative
Convey Health Solutions
09.2017 - 07.2018
Crew Member
Jack in the Box
08.2017 - 09.2017
High school or equivalent - General Studies
Yuma High School
General educational development - General Studies
Arizona Western College