Joe Gonzalez
Tampa
Summary
Over 30 years' experience in direct to business advertising sales involving the US Military, Grammy Awards and NASCAR. Professional phone manner, and trained in CRM's, Microsoft and Quick Books. Speaks Spanish.
Overview
25
25
years of professional experience
Work History
Retention Manager
Hawx Pest
Utah
08.2023 - 02.2024
- Handled incoming calls from clients looking to end contract status.
- Implemented strategies for employee retention initiatives.
- Prepared solutions to ensure customer retention.
- Implemented strategies to increase customer retention rates.
Account Manager - Bookkeeping Specialist
Faircount Media
Tampa
05.1999 - 10.2020
- Began as sales associate selling advertising to DOD contractors for numerous projects for all branches of the US military, moved to management and controlled all Accounts receivable and payables, company ledger and sales.
- Generated leads through cold calling activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Participated in trade shows and other events to promote our products and services.
- Identified opportunities for cross-selling additional products and services.
Education
High school or equivalent - Architecture
Hillsborough High School
06.1981
Skills
- Experienced Phone Sales - Microsoft and Quick Books
- Upselling strategies - Customer Retention Strategies
- Brand Awareness
Timeline
Retention Manager
Hawx Pest
08.2023 - 02.2024
Account Manager - Bookkeeping Specialist
Faircount Media
05.1999 - 10.2020
High school or equivalent - Architecture
Hillsborough High School