Joe Guerra
Bastrop,TX
Summary
Lead Collision Technician at Capital City Collision, skilled in advanced auto body repair and problem-solving. Enhanced customer satisfaction through effective communication and timely updates, while implementing quality control measures that improved workflow efficiency. Proficient in frame straightening and collision estimating, ensuring high standards in every repair.
Overview
2027
2027
years of professional experience
Work History
Lead Collision Technician
Capital City Collision
Austin, TX
2017 - Current
- Performed vehicle repairs and restorations using advanced collision repair techniques.
- Utilized frame straightening equipment to restore structural integrity of damaged vehicles.
- Conducted thorough inspections to assess damage and determine repair needs efficiently.
- Collaborated with team members to streamline workflow and enhance repair turnaround times.
- Implemented quality control measures to ensure high standards of workmanship in repairs.
- Resolved customer concerns regarding vehicle repairs by providing clear communication and updates.
- Assisted management in developing standard operating procedures for various repair processes, resulting in increased efficiency across the team.
- Increased customer satisfaction by providing timely updates on repair progress and addressing concerns proactively.
- Performed thorough post-repair inspections to ensure all work met or exceeded company standards before returning vehicles to customers.
- Collaborated with insurance adjusters to ensure accurate estimates and efficient claim processing for customers.
Education
Associate of Occupational Studies - Applied Service Management
WyoTech
Laramie, WYSkills
Vehicle reassembly
Auto body repair
Body filler application
Frame straightening
Adhesive bonding
Panel alignment
Vehicle disassembly
Collision estimating
Hand tool proficiency
Welding experience
Collision estimates
Accurate estimates
Fiberglass repair
Problem-solving
Attention to detail
Metal fabrication
Timeline
Lead Collision Technician
Capital City Collision
2017 - Current
Associate of Occupational Studies - Applied Service Management
WyoTech