Joe Hammond
Hurricane,WV
Summary
People first leader in equipment rental industry space with over 17 years of experience. Focused on providing a superior end-user experience by utilizing a customer first approach. Excels at developing high caliber teams through empowering leadership and maintaining accountability. Adopts evolving strategies to meet the fluid objectives set forth by company leadership.
Overview
22
22
years of professional experience
Work History
District Manager
Sunbelt Rentals
05.2023 - Current
- Serve as the senior field leader of a 10 location district with 120 team members and $80M in rental equipment fleet
- Ensure each branch operates within the parameters of company policies and procedures
- Execute fleet planning and budget exercises to best position the district for financial success
- Champion a culture of continuous improvement
- Foster an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques
- Collaborate with executive leadership on strategic planning and initiatives aimed at maximizing district performance
Branch Manager
Sunbelt Rentals
05.2014 - 05.2023
- Managed branch operations in alignment with company goals and objectives as outlined by senior leadership
- Captured market share using customer first approach and driving sales force to identify potential clients
- Ensured branch maintained adequate fleet, accessories and merchandise to meet customer demand in the moment
- Developed team members knowledge, skills, & abilities to enhance performance in current positions and prepare for future opportunities
- Collaborated with other market leaders to implement strategies focused on continued market penetration
- Increased branch ROI to 40% from 20% in 5 years
Branch Manager
Sunbelt Rentals
05.2017 - 11.2019
- Consistently delivered exemplary customer experience at a highly transactional PC
- Focused on growth of small tool and light equipment fleet to meet demand of customer base within the market
- Collaborated with peers and district leadership to drive growth of clustered market
Tool Rental Associate
Home Depot
01.2007 - 09.2012
- Worked directly with customers to qualify needs, recommend appropriate equipment for tasks, provide training on safe operation, and complete transaction from start to finish
- Responsible for maintaining appropriate levels of merchandise and accessories needed for successful rental experience
- Performed routine maintenance and rent ready checks on tools to ensure safe and reliable operation
Aviation Ordnance Technician
U.S. Marine Corps
11.2002 - 11.2006
- Served as ordnance shop maintenance leader responsible for certifying successful completion of frequent inspections and repairs to F/A-18 aircraft armament systems
- Supervised the loading of explosive ordnance, adhering to strict safety protocols and procedures
- Assisted other departments in troubleshooting mechanical issues with aircraft
Education
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA05.2012
Skills
- Committed Leadership
- Customer Satisfaction
- Team Building
- Financial Accountability
- Talent Development
- Rental Industry Acumen
- Strategic planning
- Operations Management
Timeline
District Manager
Sunbelt Rentals
05.2023 - Current
Branch Manager
Sunbelt Rentals
05.2017 - 11.2019
Branch Manager
Sunbelt Rentals
05.2014 - 05.2023
Tool Rental Associate
Home Depot
01.2007 - 09.2012
Aviation Ordnance Technician
U.S. Marine Corps
11.2002 - 11.2006
Bachelor of Science - Biology
Virginia Commonwealth University
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