Joe Harris
Pocasset,OK
Summary
- Payroll
- QuickBooks
- POS Systems
- Management of staff
- Recruiting and training
- Asset management
- Marketing research
- Buyer
- Inventory control
Overview
13
13
years of professional experience
Work History
Handyman Services
Harris Handyman Services
Pocasset, OK
11.2024 - Current
- Improved client satisfaction by providing efficient and high-quality handyman services in residential and commercial settings.
- Contributed to increased customer retention through consistent delivery of reliable and professional handyman services.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Improved client satisfaction by providing timely and efficient handyman services.
- Organized and hosted successful style-related events that provided networking opportunities for clients while promoting image consulting services.
- Boosted sales revenue by upselling products and services based on customer needs.
- Collaborated closely with family members/caregivers to ensure continuity of care between program services.
Operations Manager
Harris Hardware
Minco, OK
01.2013 - 11.2024
- Assisted in daily operations by supporting team members with routine tasks.
- Learned safety protocols and operational procedures to ensure workplace compliance.
- Collaborated with colleagues to maintain inventory accuracy and organization.
- Adapted quickly to changing priorities, enhancing workflow efficiency.
- Provided administrative support for scheduling and coordination of team activities.
- Engaged in problem-solving discussions to identify process improvement opportunities.
- Participated in training sessions to develop skills in operational management tools.
- Supported project initiatives through research and information gathering.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Beta Studies
Las Vegas Nevada High School
Las Vegas, NVCulinary Arts
Las Vegas Community College
Las Vegas, NVSkills
- Handyman services
- Account services
Timeline
Handyman Services
Harris Handyman Services
11.2024 - Current
Operations Manager
Harris Hardware
01.2013 - 11.2024
Beta Studies
Las Vegas Nevada High School
Culinary Arts
Las Vegas Community College