Joe Heck
Summary
My work experience and education improved my verbal and written communication skills. CMU has also taught me how to use different editing software in order to enhance photo and video. My skills in communication and knowledge in media arts makes me a great candidate for any job in either of these fields.
Overview
6
6
years of professional experience
Work History
Manager
Mr. C's Car Wash
07.2018 - 08.2024
- Tasked with overseeing daily operations.
- Ensured employees were working up to company standards.
- Cooperated with other managers to identify areas where employees could be performing better.
- Trained employees to perform basic company tasks and how to be successful while working at the car wash.
- Ensured customer satisfactions at professional level.
- Managed and motivated employees to be productive and engaged in work.
- Helped the company achieve sales goals.
- Completed all administrative tasks in an organized, timely manner.
- Maintained a safe work environment and work experience by educating employees on car wash safety.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Arts - Media And Cinematic Arts, Communications
Central Michigan University (CMU)
Mount Pleasant, MI12.2024
Skills
- Strategic Communication Planning
- Public Speaking and Presentation
- Crisis Communication and Message Development
- Adobe Premiere Pro
- Adobe Premiere Rush
- Adobe Premiere Audition
- Operating a drone in manual mode
- Developing pre-flight plans to execute safe flights
- Efficiency in group work/ team work
- Team leadership
- Verbal and written communication
- Relationship building
References
- Steve Roelans, Mr. C's Car Wash, (586)306-6100, General Manager
- Matthew Streit, Mr. C's Car Wash, (586)864-5940, General Manager
Timeline
Manager
Mr. C's Car Wash
07.2018 - 08.2024
Bachelor of Arts - Media And Cinematic Arts, Communications
Central Michigan University (CMU)