Salesforce
Joe Hernandez
Senior Inside Sales Representative
Montebello,CA
Summary
Sr. Inside Sales Representative, supporting new & existing customers in learning about products, services, seeing many new small businesses grow larger quickly. Highly experienced representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
Language
12
12
years of professional experience
11
11
years of post-secondary education
3
3
Certificates
Work History
Experience Senior Inside Sales Representative
United States Postal Service
Los Angeles, CA
01.2022 - Current
- Increased revenue generation among micro and small business customers by selling USPS products and services establishing comprehensive end-to-end sales process remotely (e.g., over phone, email), closing sales, and consistently tracking sales activities and impacts to meet/exceed goals.
- Translating feedback from customers into actionable insights and provide targeted recommendations for USPS product offerings or solutions.
- Making over 25 calls per day
- Meeting & exceeding current 3 Quarter goal by 12.5%
- Developed team communications and information for meetings
- Led projects and analyzed data to identify opportunities for improvement
- Participated in team-building activities to enhance working relationships
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Digital Marketing Specialist
Next Focus Digital Marketing
Los Angeles, CA
08.2016 - 08.2022
- Owner of https://nextfocusdigitalmarketing.com with years of experience in WordPress web design
- Applying strategies focused on Local Search Engine Optimization (SEO) & Technical SEO with Google
- Generated over monthly impressions by over 50%
- Business optimization
- Familiar with email marketing, Google Ad Words, fundamentals, analytics
- Develop brand creation using Adobe graphics arts software and Affinity Designer application
- With familiarity in using HubSpot CRM tool for customer tracking, emails & chat bot creation.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Developed backend-tracking URLs to measure campaign results and determine ROI.
- Created social media content with innovative brand messaging to support new product launches.
- Leveraged tracking data to segment target audiences, trigger campaigns and personalize content.
- Implemented new strategies to improve click-through rates and conversion.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
Territory Sales Representative
United States Postal Service
Los Angeles, CA
03.2020 - 01.2022
- Established development/conduction of USPS product solutions, including company and market research, and needs analysis to maximize logistics and marketing needs
- Ability to identify appropriate inter-functional teams with subject matter expertise to document customer requirements and implement customer orders that involve acceptance, transportation, equipment or unique processing requirements
- Effectively prioritize work to locate & identify potential shipping & marketing opportunities for new businesses
- Using phone, email, and effective remote communication methods with customers & USPS personnel
- Helped customers grow their online & storefront business, exceeding FY20 fiscal year target by $1.7 million & ending the FY21 fiscal year 29.7% over target.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Financial Budget Analyst
United States Postal Service
Los Angeles, CA
12.2018 - 03.2020
- 1 year 4 months)
- Expert in:
- Excel ( Updating/creating data/workbooks, with CSV, Macros, Formulas)
- PowerPoint (With Macro enabled Excel Worksheet Object link updating)
- SharePoint (I renovated/rebuilt Finance SharePoint site (USPS internal) for easier navigation and maintained/updated important resources/alerts)
- Outlook (hyperlink updating)
- Utilizing Microsoft Excel
- Financial Budget Analyst daily budget analyst duties consisted of compiling reports with trend tracking using employee intelligence, monitor and control of large regions of stations and their annual budget, consisting of budget data oversight and aiding/guiding in establishing and implementing/executing financial planning and analysis processes
- Identified and resolved issues consistent with industry best practices, and adhering to budget agreements/programs
- One of many crucial responsibilities was auditing areas such as Voyager gas card program, to ensure fund expenditures were justified and properly classified, identifying any anomalies
- Moreover, cross referenced data for validity and approval of purchases, identifying appropriate inter- functional teams to receive guidance, such as HQ accounting specialist, purchasing specialist, and field maintenance
- Merged responsibilities involved programs, various system functions, policies and numerous critical issues associated with all segments of budget analysis process and financial performance within USPS
- Provided and managed daily updates to district leadership team(s) using macro enabled Power Point presentation that District Finance Manager conveyed via daily telecoms
Consumer Advocate
United States Postal Service
Los Angeles, CA
06.2016 - 12.2018
- Consumer Advocate assisting in resolution of Congressional, Postal Regulatory Commission, OIG inquiries, customer complaints, documenting information
- Assisted inter-functional teams such as supervisors/stations across.
In providing customers with postal products and services improved overall customer satisfaction - Answered over 80 calls per day
- Meet customers desired shipping needs and applying broad knowledge of postal regulations, services and local policy
- Secured quality resolutions to customers concerns, maintaining satisfactory service and providing high quality response resolution letters, writing logical and giving factual explanations of organizational position on various issues
- Incorporated information obtained through research and created response letters to Congressional leaders, Postal Regulatory Committee, and OIG on behalf of Postal Service
- Knowledge of mailing requirements and service standards, and ability to maintain records, prepare reports and correspondence, plan and execute work activities without direct supervision, streamlined process to accomplish tasks and deadlines.
Education
Bachelor of Arts - Marketing
California State University - Dominguez Hills
Carson, CA 01.2015 - Current
Associate of Science - Social Sciences
East Los Angeles College
Monterey Park, CA 01.2013 - 01.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Experience Senior Inside Sales Representative
United States Postal Service
01.2022 - Current
Territory Sales Representative
United States Postal Service
03.2020 - 01.2022
Financial Budget Analyst
United States Postal Service
12.2018 - 03.2020
Digital Marketing Specialist
Next Focus Digital Marketing
08.2016 - 08.2022
Consumer Advocate
United States Postal Service
06.2016 - 12.2018
Bachelor of Arts - Marketing
California State University - Dominguez Hills
01.2015 - Current
Associate of Science - Social Sciences
East Los Angeles College
01.2013 - 01.2016
Skills
B2B sales
Expertise in cold calling
Solution development
Goals and performance
Product and service sales
Persuasive negotiator
Account acquisition
Database Management
B2C Sales
Certification
Inside Sales - LinkedIn
Software
Panorama/Lighting
Microsoft PowerPoint
WordPress
SharePoint
Microsoft Excel
HubSpot CMS
Microsoft Word
Microsoft 365
Genesys
Skype
Microsoft Teams