Joe Hernandez
Anaheim,CA
Summary
Driven E-Commerce Specialist with a proven track record at Costco, enhancing website usability and customer satisfaction. Expert in Order Fulfillment and adept at Problem-Solving, significantly streamlined processes, reducing shipping times. Skilled in both technical and interpersonal arenas, consistently ensure a seamless shopping experience, leveraging analytical skills for continuous improvement.
Overview
18
18
years of professional experience
Work History
E-Commerce Specialist
Costco
10.2016 - Current
- Maintained working knowledge of company products, services and promotions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Optimized website navigation, enhancing usability and promoting an intuitive shopping experience for customers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
Aircrew Flight Equipment Technician
United States Navy, USN
07.2006 - 07.2010
- Packed and adjusted flight helmets, oxygen masks, parachutes and flotation devices for transport.
- Maintained a high degree of proficiency in emergency procedures, contributing to a strong culture of preparedness among the aircrew.
- Minimized potential hazards by identifying and addressing risks associated with outdated or damaged flight equipment components during routine inspections.
Education
Diploma -
Santa Ana High School
Santa Ana, CAAssociates - General
Cypress College
Cypress05.2016
Skills
- Payment Processing
- International shipping
- Tax Compliance
- Shipping coordination
- Website Maintenance
- Promotions planning
- Performance reporting
- Inventory Management
- Online Marketing
- Package tracking
- Shipping management
- Retail knowledge
- Shipment Preparation
Timeline
E-Commerce Specialist
Costco
10.2016 - Current
Aircrew Flight Equipment Technician
United States Navy, USN
07.2006 - 07.2010
Diploma -
Santa Ana High School
Associates - General
Cypress College