Joe Hernandez

Manage Offset Printing and Pressroom accounts across 8 states.

Performed management skills, built proposals for equipment, software and consumables in prepress and pressroom.

Created buying contracts for customers.

• Worked with customers to understand requirements and provide exceptional service
• Increased customer satisfaction by resolving product issues
• Worked with customers to understand needs and provide service information
• Monitored social media and online sources for industry trends
• Saved customers money by implementing cost-saving initiatives that addressed long-standing problems
• Drove operational improvements which resulted in savings and improved profit margins
• Work with ownership on improving overall business model for consumables and future growth.
• Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
• Achieved regional sales targets by developing strategic plans and executing effective account management practices.
• Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
• Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
• Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
• Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
• Communicated by phone, email and traveled for face to face contact for 150+ accounts.
• Generated leads through networking, cold calls and industry connections.
• Collaborated with technical and project management teams to ensure timely delivery of products and services, resulting in higher client satisfaction rates.
• Negotiated favorable contract terms for both the company and clients while maintaining a focus on mutual benefits.
• Renegotiated contracts with expiring accounts to continue relationships with current company clients.
• Participated in ongoing professional development opportunities to stay current on industry trends, enhance product knowledge, and refine sales techniques.
• Regularly exceeded sales quotas through persistent follow-ups with prospects, detailed product knowledge demonstrations, and persuasive negotiations.
• Achieved or exceeded company-defined sales quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Met existing customers to review current services and expand sales opportunities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Presented professional image consistent with company's brand values.
• Consulted with businesses to supply accurate product and service information.
• Stayed current on company offerings and industry trends.
• Recorded accurate and efficient records in customer database.
• Set and achieved company defined sales goals.
• Leader in sales in 2020 and 2024 for the company.

• Responsible for consumable and equipment sales in the printing industry. Sold printing plates, proofing solutions and consumables, pre-press equipment, wide format equipment, press room color solutions, press room consumables. Allocated with maintaining current customer base and adding new business. Managed over 200 customers and grew my business 24% over a 10 year period.

I was responsible for training all sales on digital printing and color management. At this time demonstrations for customers nationwide on digital printing, wide format printing color management. Sample production for the nation was also a responsibility as well. I also held the responsibility of being a Haz Mat first responder and controlled all chemicals flowing through the demo room. Responsible for pick of chemistry as well. Five years of training and classes in Hazardous materials in the printing industry.

Worked with Fuji Tokyo on new products that would be released for Fuji in pre press hardware,software and consumables.