Joe Heuker
Troy
Summary
Dynamic professional with extensive experience in customer engagement and sales. Skilled in cross-selling strategies and enhancing customer satisfaction through exceptional service. Aiming to leverage proven communication and solution-oriented skills to drive business growth.
Overview
21
21
years of professional experience
Work History
Business Process Specialist
Cintas
Mason
06.2017 - 10.2025
- Identified opportunities for improvement in business processes to boost efficiency.
- Enhanced workflow by collaborating with multiple business divisions on operational streamlining.
- Planned process improvement initiatives to achieve organizational goals.
- Optimized resource utilization, leading to significant cost savings across various initiatives.
Sales and Service Representative
Cintas
Dayton
05.2006 - 05.2017
- Elevated customer satisfaction through exceptional customer service.
- Identified and pursued sales opportunities via cross-selling and upselling strategies.
- Promptly addressed customer inquiries, complaints, and requests to ensure effective resolution.
- Established and nurtured relationships with clients to increase sales revenue.
Sales Representative
Cintas
Vandalia
09.2004 - 05.2006
- Generated new business opportunities through targeted cold calling campaigns.
- Educated customers on products by detailing features, benefits, and usage techniques.
- Engaged customers to assess needs and recommend appropriate products or services.
- Assisted in product selection to ensure alignment with customer requirements.
Education
Communications
Bowling Green State University
Bowling Green, Ohio, OH12-1998
Minster High School
Minster, OH06-1996
Skills
- Workflow streamlining
- Customer engagement
- Operational effectiveness
- Time organization
- Process improvement
- Solution-oriented mindset
- Clear communication
- Cross-selling strategies
- New business development
References
References available upon request.
Timeline
Business Process Specialist
Cintas
06.2017 - 10.2025
Sales and Service Representative
Cintas
05.2006 - 05.2017
Sales Representative
Cintas
09.2004 - 05.2006
Communications
Bowling Green State University
Minster High School