Joe Hill
Nitro,WV
Summary
Dynamic and results-driven professional with extensive experience at Mardi Gras Casino also with Dollar General excelling in customer service and leadership. Proven track record in enhancing inventory management and training new hires, leading to improved employee retention and customer satisfaction. Skilled in POS system operation and relationship building, consistently achieving sales targets through strategic engagement.
Overview
24
24
years of professional experience
Work History
Wares Associate
Goodwill
09.2024 - 03.2025
- Assisted customers with inquiries and provided guidance on store products and services.
- Organized merchandise displays to enhance visual appeal and accessibility for shoppers.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer checkouts.
- Collaborated with team members to maintain cleanliness and order in retail environment.
- Supported training of new employees on operational procedures and customer service standards.
- Implemented efficient workflow practices to streamline operations during peak shopping hours.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Improved team collaboration by initiating regular coordination meetings.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Manager
Dollar General
09.2019 - 08.2024
- Led team to enhance inventory management practices and streamline stock replenishment processes.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
- Implemented cost-saving initiatives that optimized supply chain operations and reduced overhead expenses.
- Analyzed sales trends to inform product placement strategies, increasing customer engagement and satisfaction.
- Coordinated daily operations to ensure compliance with safety standards and company policies.
- Fostered a collaborative work environment, mentoring staff to achieve individual and team goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Floor Attendant/ Cashier/ Slot Technician
Mardi Gras Casino and Resort
04.2001 - 11.2016
- Led team to enhance inventory management practices and streamline stock replenishment processes.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
- Implemented cost-saving initiatives that optimized supply chain operations and reduced overhead expenses.
- Analyzed sales trends to inform product placement strategies, increasing customer engagement and satisfaction.
- Coordinated daily operations to ensure compliance with safety standards and company policies.
- Fostered a collaborative work environment, mentoring staff to achieve individual and team goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma - Computer Basics
Poca
Poca, WV06.1996
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Relationship building
- Courteous and professional
- Flexible schedule
Timeline
Wares Associate
Goodwill
09.2024 - 03.2025
Manager
Dollar General
09.2019 - 08.2024
Floor Attendant/ Cashier/ Slot Technician
Mardi Gras Casino and Resort
04.2001 - 11.2016
High School Diploma - Computer Basics
Poca