Joe Hinterlong
St. Petersburg,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Caddys
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
TopGolf
02.2022 - 12.2022
- Directly lead a team of 15-25 hosts.
- Scheduling of the guest service department.
- Assist in supervision of 100+ daily team members.
- Plan and execute large party events.
- Delegate tasks and follow up for completion.
- Interview, hire and onboard new staff.
- Oversight of FOH training.
- Inventory and ordering of retail sales products.
Manager/Corporate Server Trainer
The Cheesecake Factory
01.2013 - 02.2022
- Hired as a server and worked my way up to a manager.
- Assisted in rebuilding the team and sales after covid.
- 15 million in annual sales.
- led a diverse team of 100+ employees.
- Scheduling of the service team.
- Monitor labor to be under 22%.
- Inventory and monitoring of all inventory supplies.
- Interact with guests to ensure a great experience.
- Assisted as a corporate trainer in other locations.
- Developed 2 hourly employees into managers.
Education
High School Diploma -
Ross High School
Ross, OHSkills
- Sales and Marketing
- Brand Management
- Administration and Reporting
- Coaching and Mentoring
- Staff Management
- Customer Service
- Interviewing
- Supervising experience
Timeline
Manager
Caddys
01.2023 - Current
Manager
TopGolf
02.2022 - 12.2022
Manager/Corporate Server Trainer
The Cheesecake Factory
01.2013 - 02.2022
High School Diploma -
Ross High School
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