Joe Hoffmann
Saint Louis,MO
Summary
I am a dynamic professional with extensive experience at Charles Schwab, excelling in real-time trading support and team leadership. Proven ability to enhance client satisfaction through effective communication and education. Holds multiple FINRA licenses, demonstrating a strong commitment to compliance and risk management while fostering a culture of collaboration and continuous improvement.
Overview
5
5
years of professional experience
Work History
Sr. Specialist, Trading Desk
Charles Schwab
10.2020 - Current
- Provide real-time trading support to high-volume retail active traders via phone: processing orders, troubleshooting trades, explaining platform features
- Conduct in-depth discussions on OTC securities, complex option strategies, Futures, Forex, portfolio margin and hedging.
- Support margin risk with mitigating risk a point of contact: Reg T Margin calls, SPAN margining and portfolio margin calls.
- Create a culture of learning and traders helping traders. Grow the active trader segment by educating clients and introducing tools and products that will support their goals.
Team Manager, Temp
Charles Schwab
03.2024 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Preform supervisory responsibilities: reviewing calls and chats for operational risk and provided feedback on best practices for reps to improve client experience.
- Run group huddles to discuss broader organizational goals, set role expectations and discuss risk.
- 1V1 coaching: meet with reps individually to set goals and discuss performance. Set clear expectations and follow up on deliverables.
Education
Bachelor of Science - General Studies (Emphasis in Computer Science)
Southeast Missouri State University
Cape Girardeau, MO05-2020
Skills
- FINRA and FTA licenses: Series 7, 63, 3, 34, 9, 10
- Client support and sales (Interpersonal skills)
- Leadership
- Dependable work ethic and drive for personal success
Timeline
Team Manager, Temp
Charles Schwab
03.2024 - Current
Sr. Specialist, Trading Desk
Charles Schwab
10.2020 - Current
Bachelor of Science - General Studies (Emphasis in Computer Science)
Southeast Missouri State University
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