Joe Illich
Scottsdale,AZ
Overview
13
13
years of professional experience
Work History
Assistant Restaurant Manager
Wild Horse Pass Hotel & Casino
Chandler, AZ
04.2025 - Current
- Assist in managing daily operations of Complex F&B outlets with emphasis in Upper Deck and Sports book
- Responsible for hiring staff, disciplinary action, staff scheduling
- Created operational systems to drive revenue and guests services
- Developed alcohol inventory processes to reduce beverage costs from 35% to 18%
- Collaborated with the Complex Manager and Executive Chefs to control labor, and food costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Trained and mentored staff on service standards and operational procedures.
Bartender/Restaurant Server "Ocean's Trail"
Casino Arizona at Talking Stick Resort
Scottsdale
10.2022 - 03.2024
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Fostered positive relationships with guests, leading to repeat business and increased customer satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Lead Bartender - RBar Lobby Lounge
JW Marriott Camelback Inn
Scottsdale
12.2012 - 09.2022
- Trained new staff on menus, proper drink recipes, open and closing procedures
- Created signature hand-crafted cocktails, syrups, infusions, food handling
- Consistently followed " Steps of Excellent Customer Service
- Cash handling / payment processing in Micros
- Monthly bar inventory
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Exercise Science
Minnesota State University - Moorhead
Moorhead, MN09.1996
Skills
- Natural leader and motivator among team members
- Efficient at multi tasking, organized and detailed
- Skilled in high volume and fast paced environments
- Reliable and strong work ethic and communication skills
- Anticipating Guest Needs
- Restaurant operations
- Training and mentoring
- Scheduling and labor control
- Inventory management
Timeline
Assistant Restaurant Manager
Wild Horse Pass Hotel & Casino
04.2025 - Current
Bartender/Restaurant Server "Ocean's Trail"
Casino Arizona at Talking Stick Resort
10.2022 - 03.2024
Lead Bartender - RBar Lobby Lounge
JW Marriott Camelback Inn
12.2012 - 09.2022
Bachelor of Science - Exercise Science
Minnesota State University - Moorhead