Joe Irizarry
Waco
Summary
Proven leader and expert in deal closing and team motivation, I significantly enhanced dealership revenue and sales team performance at Douglass Nissan. With a knack for CRM software and exceptional communication, I drove customer satisfaction and profitability, achieving a remarkable increase in F&I department PRU.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Car Sales Manager
Douglass Nissan of Waco
08.2020 - 12.2024
- Improved overall customer buying experience to safeguard dealership revenue.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
- Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Sales Manager
Douglass Nissan
05.2019 - 07.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Finance Director
Douglass Nissan
07.2014 - 05.2019
- Oversee dealership customer loan origination and approval process.
- Increased F&I department PRU(per retail unit) from $843 to $1867.
- Maintain accurate monthly, quarterly and year-end reports.
- Present VSC, Gap insurance and other beneficial products offered by the dealership.
- Meet monthly forecast for finance and insurance income, penetration levels, and customer satisfaction.
- Supervise F&I Managers to ensure individual and department goals are met.
- Secure and finalize transactions in a legal and ethical manner while maintaining a high level of productivity.
Car Sales Associate
Star Chevrolet Nissan Volvo
08.2012 - 06.2014
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Assisted in organizing promotional events, attracting new customers and increasing overall sales volume.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Prepared purchased vehicles and completed final delivery checks.
Education
Bachelor of Arts - Elementary Education
Edinboro University of Pennsylvania
Edinboro, PA05-2005
Skills
- Deal closing
- Goal-oriented mindset
- Price negotiation
- CRM software proficiency
- Warranties and service plans
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Effective communication
- Sales processes
- Inventory management
Certification
- Automotive Sales Training -APB-0ctober 2012
- F&I Manager Certification -NMAC/NESNA-December 2014
- AFSE Certification -Allstate/NESNA- November 2016
- Sales and Management Course- Joe Verde- April 2017
- Nissan Vehicle Certification August 2012-December 2024
Timeline
New Car Sales Manager
Douglass Nissan of Waco
08.2020 - 12.2024
Sales Manager
Douglass Nissan
05.2019 - 07.2020
Finance Director
Douglass Nissan
07.2014 - 05.2019
Car Sales Associate
Star Chevrolet Nissan Volvo
08.2012 - 06.2014
Bachelor of Arts - Elementary Education
Edinboro University of Pennsylvania